Lodging Coordinator

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Part Time YC Bozeman Office, Bozeman, MT, US

Salary Range: $26.00 To $28.00 Hourly

Yellowstone Club is paradise in Montana. A private residential community in Big Sky, Montana, Yellowstone Club offers its members the world’s only private ski and golf community. With fabulous skiing and snowboarding and the most gorgeous spring and summer weather to enjoy the 18-hole golf course, rivers, hiking, biking, and more, our Members love being a part of this exceptional community.

Our employees make the Yellowstone Club experience come alive. If you would love being a part of the Montana charm and providing the highest level of guest service, ensuring no detail is too small to overlook, and being a part of creating experiences, then Yellowstone Club is looking for you.

Yellowstone Club’s Residential Services department is currently seeking candidates for a Lodging Coordinator. This is a part-time year-round position located in Bozeman, Montana.

The purpose of the Lodging Coordinator is to manage the lodging reservations for the rental program. Work closely with the property managers, housekeepers, and experience coordinators as well as the accounting, sales, and concierge teams.

• Ensure that each Member and guest receives outstanding service in a friendly environment which includes greeting and acknowledging every Member and guest, maintaining outstanding service standards, solid product knowledge and all other components of guest service.
• Empowered to guarantee total Member satisfaction, display hospitality and professionalism to our Members at all times, take pride in representing Yellowstone Club professionally with our Members and guests and assure that all transactions are handled in a legal and ethical manner.
• Understand and apply all property safety and security procedures to maintain a secure and safe environment for team members, Members, and guests at all times. In the event of an accident or emergency, seek medical attention if necessary and contact your direct manager, the Director of Rentals & Cabins, or Human Resources immediately.
• Maintain a favorable working relationship with all Yellowstone Club team membersto foster and promote a positive working environment.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Respond to incoming reservation requests, conduct inquiries, and provide information on rates and services
• Daily management of reservation systems (i.e. TEI) and reservation tracking spreadsheets
• Thorough understanding of Salesforce and its intended use
• Maintain up-to-date information on rates, peak rates, and discounts
• Strong problem-solving skills with the ability to multitask and handle high-pressure situations
• Detail-oriented, organized, and able to communicate professionally & effectively with both guests & colleagues
• Great teamwork, accountability, and the ability to motivate and support colleagues
• Work with Property Management to communicate home fixes to owners
• Liaise with other departments to ensure guest needs are met
• Work with owners to ensure “blackout dates” are input for the season
• Cross-train with the REC and Front Desk teams for familiarity

• Perform all duties and responsibilities in a timely and efficient manner in accordance with established Club policies, procedures, and standards of service to achieve the overall objectives of this position.
• Meet departmental productivity, organization, punctuality/attendance and consistency standards.
• Maintain a positive and respectful attitude.
• Treat Members, guests, vendors, customers and co-workers with professionalism and respect at all times.
• Maintain privacy of our Members, guests, and staff at all times.
• Maintain a clean and neat appearance…