Front Desk Associate - Residence Inn Downtown Bozeman

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Residence Inn Bozeman, Bozeman, MT, US

9 days ago Requisition

Welcome to Level5 Hospitality! We are a team of diverse experts that came together to create a powerhouse in the hotel management space. This L5 lifestyle encompasses our values, ethics, mindset, and integrity. Our lifestyle drives performance to be a world class hospitality partner. We are high touch, results driven, collaborators with a shared commitment to innovation and creativity. Partner with Level5 Hospitality for a bold, refreshing, extraordinary experience.

Let’s Level Up!

As a Front Desk Agent you will be the first impression for our guests upon arrival andthroughouttheirstay.

Yourgoalistoprovide Level5

Hospitalityandservicefor each and every guest.

• Performallcheckinandcheckouttasks
• Operatethefrontdeskaccordingtostandardoperatingproceduresand with exceptional guest service
• Knowemergencyproceduresandowtorespond
• Completedailyreports,audit correspondence,asrequiredbyshift
• Receiveandconfirmcreditcardsforvalidityandacceptability
• Welcomeguestupontheirarrivalandassignrooms
• Takeincomingcalls,onlineandin-personroombookingrequests,and answer questions about guests needs involving room rates, available rooms, amenities, and special requests
• Communicatewithhousekeepingtomakesureguestroomsareready
• Manageonlineandphonereservations
• Respondtoclientscomplaintsinatimelyandprofessionalmanner
• Createincidentreportsforguestinjuries/issueswhenrequired
• Maintainsahighstandardofpersonalappearanceandgrooming,which includes compliance with the dress code policy
• Performsotherrelateddutiesasrequired

• Proficient in Microsoft Office Suiteorsimilarsoftware
• Workexperienceasa Front Deskagentpreferred
• Excellentcommunicationandorganizationalskills
• Flexibilitywithshiftsandscheduling
• Must be available weekends and/or holidays
• Must have transportation to and from work
• Must have stellar attendance and punctuality
• Must have transportation to and from work
• Must have stellar attendance and punctuality

• Mustbeabletoremaininastationarypositionduringshift.
• Mustbeabletoaccessandnavigatethefacility.
• Employeesarerequiredtoadheretosafetyrequirementsbywearing the appropriate personal protective equipment.
• Work is routine and repetitive in nature and may require strenuous physical exertion at times, including the ability to move objects weighing up to 50lbs.