Supervisor, Connectivity

Supervisor, Connectivity

At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests' stay to bring their dreams and desires to life. With an atmosphere that's chic but wonderfully unstuffy™, and a team who are meticulous but warm, we seek to exceed our guests' expectations at every possible turn. Amidst fragrant pines and glistening peaks, One&Only Moonlight Basin is a glamorous return to simplicity.

Fill days cascading down cool waters, unearthing the magic of Yellowstone National park, skiing on world renowned slopes and retreating to floating evergreen spaces. With abundant knowledge and generosity, we anticipate our guest's every need and surpass expectations. Whether we are designing the perfect family day out or arranging a romantic private dinner, we approach everything with imagination to spark a sense of playfulness, discovery and adventure.

This is not simply our job, it's our passion.

Job Summary The Supervisor, Connectivity is one of the main supports of the Host Team & Connectivity Center Team within the guest's stay. It plays a major role in the anticipation of guest profile and amenity planning for their stay. This position's main responsibilities as Back of the House include overseeing and supervising the process of researching, capturing, and communicating guest profile, preferences and allergies, celebrations, etc.,

efficiently relaying requests via radio, phone, email, or systems like ALICE, Opera, Alliance and Seven Rooms and use it to support the Host Team & Connectivity Center Team in providing a personalized and tailored experience to our guests. They will be responsible for overseeing the process of creating and organizing guest amenities and everlasting memories in coordination with the resort.

The Supervisor, Connectivity oversees the daily operations of the Connectivity Center, ensuring it functions as the central communication hub of the resort. This role requires extensive knowledge of the Connectivity Center's operations, resort facilities, and interdepartmental coordination. They are responsible for training and directing team members, maintaining guest relations, and ensuring seamless and timely handling of guest requests. Additionally, the role involves upholding service standards, addressing technical or operational issues, and fostering a culture of excellence within the team.

Additionally, the Supervisor, Connectivity, will assist the Connectivity Manager, Host Manager, Front Desk Manager and Host Team Leadership in regard to all departmental, administrative, and guest needs.

Core duties include monitoring overall operation of the Connectivity Center including pre-arrival experience, guest requests through e-mail, Alliance and phone calls, amongst others. To provide high quality services while meeting service standards, improving call performance, ameliorating efficiency and achievement of metrics. Tactical emphasis on customer care, quality management, workforce planning, coaching and training. To demonstrate a commitment to excellence through continuous staff development program enhancing employee engagement, service, knowledge, skills and morale.

The Connectivity Supervisor will work on curating the Itineraries and assisting with any requests from the VIP guests, ensuring a seamless pre-arrival, arrival and departure processes.

Language(s):
English (100%)

Education Level: High School completed – University Degree optional (preferably with Bachelor in Hotel Management or Technical or General Administration)

Experience in the tourism sector for at least 2 years. Preferably have knowledge Concierge, Front Desk, Guest Relations

Excellent verbal and written communication

Detailed and Service oriented

Intermediate/Advanced computer skills

Knowledge of Opera Cloud ALICE platform knowledge is desired, but not required

General knowledge of MS Office (Word, Excel, Power Point, Outlook, Publisher, and Internet)

Knowledge management databases

Abid multitasker and capable of working under pressure

Outstanding communication and interpersonal skills

Excellent organizational skills

Leadersh…