Lodging Coordinator

Lodging Coordinator

Yellowstone Club's Residential Services department is currently seeking candidates for a Lodging Coordinator. This is a part-time year-round position located in Bozeman, Montana.

The purpose of the Lodging Coordinator is to manage the lodging reservations for the rental program. Work closely with the property managers, housekeepers, and experience coordinators as well as the accounting, sales, and concierge teams.

Major Responsibilities:

• Ensure that each Member and guest receives outstanding service in a friendly environment which includes greeting and acknowledging every Member and guest, maintaining outstanding service standards, solid product knowledge and all other components of guest service.
• Empowered to guarantee total Member satisfaction, display hospitality and professionalism to our Members at all times, take pride in representing Yellowstone Club professionally with our Members and guests and assure that all transactions are handled in a legal and ethical manner.

Essential Job Functions:

• Respond to incoming reservation requests, conduct inquiries, and provide information on rates and services
• Daily management of reservation systems (i.e. TEI) and reservation tracking spreadsheets
• Thorough understanding of Salesforce and its intended use
• Maintain up-to-date information on rates, peak rates, and discounts
• Strong problem-solving skills with the ability to multitask and handle high-pressure situations
• Detail-oriented, organized, and able to communicate professionally & effectively with both guests & colleagues
• Great teamwork, accountability, and the ability to motivate and support colleagues
• Work with Property Management to communicate home fixes to owners
• Liaise with other departments to ensure guest needs are met
• Work with owners to ensure "blackout dates" are input for the season
• Cross-train with the REC and Front Desk teams for familiarity

Other

Duties and Responsibilities:

• Perform all duties and responsibilities in a timely and efficient manner in accordance with established Club policies, procedures, and standards of service to achieve the overall objectives of this position.
• Meet departmental productivity, organization, punctuality/attendance and consistency standards.
• Maintain a positive and respectful attitude.
• Treat Members, guests, vendors, customers and co-workers with professionalism and respect at all times.
• Maintain privacy of our Members, guests, and staff at all times.
• Maintain a clean and neat appearance at all times.
• Communicate regularly and effectively with all employees, supervisors, managers, directors, and VPs.
• Perform work in a safe and high quality manner. Maintain a high level of attention to detail.
• Project a favorable image of Yellowstone Club to Members, guests, and staff at all times.
• Must be able to work flexible work hours/schedule including evenings, weekends and holidays. Long hours may be required due to business demands.
• Required to work one day per week in Big Sky, with the remaining days based in Bozeman.

Experience/

Education Required:

• 1-2 years of customer service related experience
• Proficiency in the Microsoft Office suite of programs
• High school diploma, GED or vocational training or job-related course work required

Experience/Education Preferred:

• 1 year of experience with a reservations system
• 1 year of Salesforce experience
• Proven experience using communication and organizational skills to accomplish goals
• Formal training at vocational schools, colleges or universities recognized
• Similar combination of education and experience
• Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, designing forms and other office procedures and terminology.

Certificates & Licenses:

• Valid US Driver's License

Computer

Skills:

• Proficiency in basic technology including smartphones, computers, and email.
• Proficiency and knowledge of Microsoft Office systems, including but not limited to Word, Excel, Outlook, Publisher, and Power Point.

Language Ability:

• Able to speak clearly and effectively with Members, guests, co-workers, vendors, and other Yellowstone Club departments. Able to write clearly and legibly.

Math Ability:

• Able to perform basic math calculations.

Reasoning Ability:

• Ability to solve basic problems and/or know when it is necessary to get a manager to assist in problem solving.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work for this position is usually performed in a climate-controlled environment. However, the employee may be required to work outside in extreme heat, cold, rain, wind, snow or inclement weather as the demands of the position so dictate.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the…