Housekeeping Manager- TownePlace Suites Bozeman Montana

About this position

Hotel Equities, a multi‑award‑winning hotel development and hospitality management company, is currently searching for a remarkable Housekeeping Manager for the Towne Place Suites in Bozeman Montana.

To maximize customer satisfaction by providing neat and clean customer rooms through the supervision, direction, and coordination of the room cleaners. Warm, knowledgeable service and helpful guidance reassure guests that they’ve made the right choice to stay with us.

• Supervises room cleaners in the prompt and efficient housekeeping of customer rooms.
• Ensures that all rooms have been cleaned by checking room cleaners' worksheets at the end of the day.
• Supervises the completion of short notice requests for room changes.
• Inspects all check‑out and stay‑over rooms after they are made up to ensure they are cleaned to Company standards.
• Keeps a record of room check‑outs and stay‑overs, submitting records to housekeeping daily.
• Monitors quality of rooms by conducting and documenting inspections of cleaned rooms.
• Prepares maintenance work orders regarding replacement or repair of furniture, fixtures, and related items.
• Ensures completion of maintenance work by following through on orders.
• Checks the status of rooms on an ongoing basis and notifies room cleaners of any changes.
• Checks VIP rooms and early‑morning make‑up rooms.
• Coordinates cleaning of guestrooms for proper prioritization of customer requests (VIP rooms, check‑out rooms, expected check‑out rooms, etc.).
• Checks floor linen closets daily for cleanliness, adequate supplies, and linen conditions.
• Assures carts are properly stored and vacuum cleaners are emptied at the end of each day.
• Assists in quarterly inventory of all linen.
• Ensures safety by keeping all linen chutes locked at all times.
• Coordinates housekeeping work with related departments such as front desk, engineering, banquet services, and room services.
• Take every opportunity to amaze the guests.
• Ensures all guests are treated efficiently and courteously and that all Company standards are applied.
• Responsible for assisting with the training and direction of new department associates.
• Ensures all housekeeping quality standards are complied with and that policies and procedures are consistently applied.
• Coordinate activities with other hotel departments to facilitate increased levels of communication and guest satisfaction.
• Assist in the daily maintenance of room inventory status to achieve optimal levels of revenues while maintaining high levels of guest expectations.

High School diploma/secondary qualification or equivalent.

Experience with Marriott, Hilton, IHG, Wyndham, or Hyatt processes and standards.

• Most work tasks are performed indoors. Temperature is moderate and controlled by hotel.
• Walking and standing are required for close to 100% of the working day. Length of time of these tasks may vary from day to day and task to task.
• Position requires walking and giving direction most of the working day. Length of time of these tasks may vary from day to day and task to task.
• Must be able to exert well‑paced ability to reach other departments of the hotel on a timely basis.
• Must be able to lift up to 15 lbs regularly.
• Must be able to push and pull carts and equipment weighing up to 250 lbs on occasion.
• Must be able to exert well‑paced ability in limited space.
• Must be able to bend, stoop, squat, and stretch to fulfill cleaning/inspection tasks.
• Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening, hearing, and visual acuity.
• Talking and hearing occur continuously in the process of communicating with guests, supervisors, and subordinates.
• Vision occurs continuously, with the most common visual functions being near vision and depth perception.
• Requires manual dexterity to use and operate all necessary equipment.

• Being passionate about people and service.
• Strong communication skills are essential when interacting with guests and employees.
• Reading and writing abilities are used often when completing paperwork, logging issues/complaints/requests, and…