Conference Services Manager - Kimpton Armory Hotel Bozeman

We believe heartfelt, human connections make people's lives better. Especially the people who work here.

Our founder, Bill Kimpton rebelled against impersonal, generic hospitality that makes people feel disconnected. He initiated a new boutique hotel standard and environment where people could connect, from the heart. That was the goal then, and it is still our purpose today.

Your work here has meaning. You're here to improve the lives of coworkers, guests, owners, communities, and together we make that happen. It's what drives all that we do. Every day you can improve lives in your own, unique way and you can expect the same in return. It all starts with you.

Our San Francisco-born entrepreneurial spirit and zest for life kick started this culture in 1981, and it shines through to this day.

It all flows from you. The lively, rebellious, genuine you - with your diverse background, talents, experiences, and plucky personality - is fully welcome, and celebrated here. Because we know that when people can be themselves at work, they shine.

That's what we seek out and celebrate. It's people of all kinds who share a knack for creativity and self-leadership. People who don't need to be told what to do to get things done. People who have an innate passion for making others' lives better.

It adds up to a work environment that's a bit quirky, irreverent, exciting, uncommon, empowering, and downright exceptional. Guests feel it; you'll feel it too.

The Conference Services Manager (CSM) serves as the primary point of contact for an assigned portfolio of group clients, taking ownership of the client relationship and program planning from turnover through execution. The CSM partners closely with clients and hotel teams to translate contracted business into exceptional meetings and events, coordinating all aspects of each program while ensuring contractual commitments are met and opportunities to enhance the client experience and maximize revenue are realized.

Highly organized, proactive and solutions-oriented, the CSM leads communication across hotel departments, anticipates client and operational needs, and ensures program details are accurately documented and seamlessly executed. The role combines exceptional client service and detailed event planning with strong commercial acumen, including thoughtful upselling and identification of incremental revenue opportunities throughout the planning process.

• Serve as the primary planning and service contact for an assigned portfolio of meetings, conferences, group programs and special events from turnover through execution.

• Build strong client relationships through proactive communication, thoughtful recommendations, responsiveness and exceptional service throughout the planning and execution process.

• Coordinate all program details across hotel departments, including meeting and event space, food and beverage, guest rooms, audiovisual needs, transportation, and other program requirements.

• Translate client needs and contracted commitments into clear, accurate and timely Banquet Event Orders, Resumes, diagrams, and other program documentation necessary for successful execution.

• Lead communication between clients and hotel teams, proactively communicating changes, anticipating needs and identifying and resolving potential challenges throughout the planning process and while groups are in-house.

• Ensure contracted commitments are appropriately managed, including food and beverage minimums, guest room pickup, meeting room rental and other contractual requirements; identify and communicate potential attrition or other contractual concerns in a timely manner.

• Identify and pursue opportunities to enhance the client experience and grow program revenue through thoughtful upselling of food and beverage, event experiences, guest room offerings and ancillary services.

• Maintain accurate guest room blocks and monitor pickup, cutoff dates and rooming-list requirements in accordance with contractual terms. Coordinate changes to room blocks and other contractual elements with appropriate Sales & Marketing leadership.

• Coordinate outside vendors and third-party services as needed, ensuring arrangements are effectively communicated to appropriate hotel departments and comply with hotel policies and operational requirements.

• Conduct planning visits and site tours for confirmed clients and support Sales team members with prospective client site…