Team Member Development Manager

• Strengthens Murdoch’s culture and team member capability by leading learning and development programs.
• Partners closely with Operations, Human Resources, subject matter experts, and company leaders to translate Murdoch’s Mission, Values, Principles, leadership expectations, and business priorities into effective development experiences.
• Manages, coaches, and develops the learning and development team to deliver effective, consistent, and business-aligned training programs across the organization.
• Champions and reinforces Murdoch’s Mission, Values, and Principles by embedding them into learning programs, leadership expectations, communications, and day-to-day team member development practices.
• Develops and maintains clear learning pathways that support team member growth from Retail Associate through Regional Manager, including onboarding, role readiness, leadership development, and career progression.
• Organizes, maintains, and improves learning content, training materials, playbooks, job aids, and digital resources to ensure they are accurate, accessible, practical, and easy to use.
• Designs, facilitates, and continuously improves training programs focused on leadership, customer service, product knowledge, onboarding, culture, and operational execution.
• Collaborates with subject matter experts and business leaders to ensure learning experiences and operational resources are accurate, relevant, engaging, and aligned with how work is performed in stores and across the organization.
• Measures and reports on training effectiveness, engagement, retention, leadership readiness, and other key indicators to evaluate program impact and guide continuous improvement.
• Serves as a trusted advisor to leaders on team member development, culture, communication, leadership practices, and change management initiatives.

• Bachelor’s degree in Business, Human Resources, Organizational Development, Communications, Education, or equivalent professional experience.
• Minimum of 4 years of experience in Learning and Development, Organizational Development, or a related discipline.
• Previous retail operations leadership experience highly preferred.
• Demonstrated experience designing, facilitating, and improving training programs, leadership development experiences, onboarding resources, customer service initiatives, and organizational change efforts.
• Ability to partner effectively with Operations, Human Resources, subject matter experts, and leaders at all levels to identify development needs and create practical learning solutions.
• Strong organization, project management, and program administration skills, including the ability to manage timelines, training calendars, materials, reporting, and multiple priorities.
• Excellent written, verbal, and facilitation skills, with the ability to create clear, engaging, and easy-to-use training content and communications.
• Proficient in Microsoft 365, learning management systems, digital learning platforms, and related reporting tools.
• Proficient with or able to learn AI tools, large language models, and image/video generation tools to support content creation, knowledge sharing, and training delivery.

Demonstrates expertise in Learning and Development, focusing on designing and facilitating training programs that align with organizational goals. Proficient in project management, content creation, and collaboration with cross-functional teams to enhance team member capabilities and drive cultural alignment.

• Learning And Development
• Training Program Design
• Project Management
• Organizational Development
• Retail Operations Leadership

• Training Program Design
• Facilitation Skills
• Content Creation
• Organizational Development
• Leadership Development
• Onboarding Resources
• Customer Service Initiatives
• Change Management
• Program Administration
• Performance Measurement

• Collaboration
• Coaching
• Communication
• Organization
• Engagement

• Retail Operations
• Team Member Development
• Leadership Expectations
• Cultural Alignment
• Business Priorities

• Microsoft 365
• Learning Management Systems
• Digital Learning Platforms
• AI Tools
• Reporting Tools