Network Analyst

Overview

Position Details

Position Information
Announcement Number STAFF - VA - 26275
For questions regarding this position, please contact:
Nadeem Akhtar
nadeem.akhtar

Classification Title Net Sys/Comm Analyst I
Working Title Network Analyst I
Brief Position Overview

As members of the MSU IT community, Network Analysts participate in and support IT efforts, projects, and initiatives, provide technical leadership and assist other support personnel with problems related to the usage of services across the network services portfolio. Network Analysts perform technically skilled precision work and provide complete, enterprise-level, engineering, installation, management, maintenance and support of network and telecommunications equipment, software, services, communications cabling, and related infrastructure, including UPS, PDU, pathways, racks and cabinets.

Network Analysts respond to issues, troubleshoot, diagnose, and repair these items to address problems found in data centers, telecommunications rooms, and at field sites on and off the MSU Bozeman campus according to standard procedure and industry best practices. Network Analysts’ work schedules may require non-standard working hours, including mornings, evenings, weekends, and holidays.

Position Number 4M0635
Department UIT
Telephone Services Division VP for Information Technology
Appointment Type Classified
Contract Term Fiscal Year
Semester If other, specify From date If other, specify End date
FLSA Non-Exempt
Union Affiliation FOCUS-MFPE
FTE 1.0
Benefits Eligible Eligible
Salary $26.216 - $29.500 per hour, commensurate with experience, education, and qualifications.
Contract Type Classified
Salary If other, please specify
Recruitment Type Open

• Install, configure, maintain, and support unified communications, telecommunications, and network systems and services, including IP phones, voice gateways, switches, routers, access points, servers, and related infrastructure.
• Provide front-line end-user support, including service request fulfillment, incident response, troubleshooting, and user training for network and telecommunications services.
• Perform routine troubleshooting and repair of network, telecommunications, and communications cabling issues in accordance with established procedures.
• Assist with scheduled maintenance, software updates, equipment upgrades, and lifecycle activities for network and telecommunications systems.
• Use monitoring and management tools to identify service issues and take appropriate corrective action under direction.
• Document installations, configurations, changes, and operational information to support service continuity and future planning.
• Maintain equipment rooms, tools, and inventory in accordance with industry good-housekeeping and safety standards.
• Apply established networking, telecommunications, and security standards and best practices to assigned tasks.
• Assist with training activities and provide guidance to student employees as assigned.
• Participate in professional development, projects, and other related duties as assigned.

• Basic understanding of networking, telecommunications, and communications cabling concepts.
• Experience using Network monitoring and management tools.
• Experience using standard tools and equipment in a technical environment.

• Experience with Cisco Unified Communications systems.
• Experience with Cisco switches, routers, and firewalls.
• Experience with Aruba wireless systems.
• Experience with documenting network diagrams and standards.

• Possess strong verbal and written communication skills.
• Demonstrate a proactive, can-do attitude with a strong willingness to learn new technologies.
• Show initiative and eagerness to contribute to the team’s success.

This position is not eligible for sponsorship.

This job description should not be construed as an exhaustive statement of duties, responsibilities or requirements, but a general description of the job. Nothing contained herein restricts Montana State University’s rights to assign or reassign duties and responsibilities to this job at…