Network Analyst

Overview

Network Analyst I – Montana State University

Announcement Number: STAFF - VA - 26275

For questions regarding this position, please contact:
Nadeem Akhtar, nadeem.akhtar,

Classification

Title:

Net Sys/Comm Analyst I

Working Title:

Network Analyst I

Position Number: 4M0635

Department: UIT Telephone Services

Division: VP for Information Technology

Appointment Type:
Classified

Contract Term:
Fiscal Year

FLSA:
Non-Exempt

Union Affiliation: FOCUS-MFPE

FTE: 1.0

Benefits Eligible:
Eligible

Salary: $26.216 - $29.500 per hour, commensurate with experience, education, and qualifications.

Recruitment Type:
Open

Position Details – General Statement

Join us at our Montana State University campus for an opportunity to contribute as a member of our Network Services team. The Network Analyst I provides technical support for the installation, configuration, maintenance, and troubleshooting of network and telecommunications systems and services. Operation under general to direct supervision, the role supports operational continuity and customer service for the MSU community in accordance with institutional and industry standards.

• Install, configure, maintain, and support unified communications, telecommunications, and network systems and services, including IP phones, voice gateways, switches, routers, access points, servers, and related infrastructure.
• Provide front-line end-user support, including service request fulfillment, incident response, troubleshooting, and user training for network and telecommunications services.
• Perform routine troubleshooting and repair of network, telecommunications, and communications cabling issues in accordance with established procedures.
• Assist with scheduled maintenance, software updates, equipment upgrades, and lifecycle activities for network and telecommunications systems.
• Use monitoring and management tools to identify service issues and take appropriate corrective action under direction.
• Document installations, configurations, changes, and operational information to support service continuity and future planning.
• Maintain equipment rooms, tools, and inventory in accordance with industry good-housekeeping and safety standards.
• Apply established networking, telecommunications, and security standards and best practices to assigned tasks.
• Assist with training activities and provide guidance to student employees as assigned.
• Participate in professional development, projects, and other related duties as assigned.

• Basic understanding of networking, telecommunications, and communications cabling concepts.
• Experience using Network monitoring and management tools.
• Experience using standard tools and equipment in a technical environment.

• Experience with Cisco Unified Communications systems.
• Experience with Cisco switches, routers, and firewalls.
• Experience with Aruba wireless systems.
• Experience with documenting network diagrams and standards.

• Possess strong verbal and written communication skills.
• Demonstrate a proactive, can-do attitude with a strong willingness to learn new technologies.
• Show initiative and eagerness to contribute to the team s success.

• This position is not eligible for sponsorship.
• This job description should not be construed as an exhaustive statement of duties, responsibilities or requirements, but a general description of the job. Nothing herein restricts MSU's rights to assign or reassign duties and responsibilities to this job at any time.
• This position requires after-hours and on-call support. Work schedule may include times outside normal business hours, including mornings, evenings, weekends, and holidays.
• Must possess a valid driver s license, an acceptable driving record, and meet all State of Montana requirements to operate State/University vehicles. A candidate with an out-of-state driver s license must obtain a Montana license within 60 days of hire.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without reasonable…