Network Analyst

Position Overview

As members of the UIT Network Services Team, analysts participate in and support IT efforts, projects, and initiatives, provide technical leadership and assist other support personnel with problems related to the usage of services across the network services portfolio. Network analysts perform technically skilled precision work and provide complete, enterprise level, engineering, installation, management, maintenance and support of network and telecommunications equipment, software, services, communications cabling, and related infrastructure including UPS, PDU, racks and cabinets.

Network analysts respond to issues, troubleshoot, diagnose, and repair these items to address problems found in data centers, telecommunications rooms, and at field sites on and off the MSU Bozeman campus according to standard procedure and industry best practices.

Network analysts’ work schedules may require non-standard working hours including mornings, evenings, weekends, and holidays.

• Install, terminate, and test fiber‑optic and copper cabling indoors and outdoors, between buildings, within buildings, and to stations, including patch panels, patch cables, jumpers, pathway hardware, and communication jack components.
• Install switches, routers, firewalls, voice gateways, servers, access points, and IP phones.
• Maintain, enhance, and develop documentation, including diagrams, drawings, and procedures.
• Apply physical network security, telecommunications, and communications cabling standards and best practices to scenarios encountered.
• Manage network infrastructure built using various network components and protocols to achieve highly available network services.
• Maintain clean and orderly networking spaces in a manner consistent with industry best practices.
• Monitor equipment and inventory levels for asset management and tracking, restock scheduling and other reporting purposes.
• Maintain and submit records of time and materials required to complete projects and tasks.
• Follow standard incident management, problem management, change management, and request fulfillment processes in accordance with procedures in place.
• Provide guidance for student employees.

• Basic understanding of networking, telecommunications, and communications cabling concepts.
• Experience using standard tools and equipment in a technical environment.

• Experience with the installation, termination, testing, maintenance, and documentation of indoor and outdoor plant Category 5e, 6, and 6A UTP cable, single‑mode and multi‑mode fiber optic cable, and telephone cable communications infrastructure.
• Knowledge of National Electric Code and ANSI/TIA standards for the installation of telecommunications cable and equipment.
• Experience with and/or certifications in Comm Scope Uniprise structured cabling systems (ACT I, II, III).
• Experience with Corning fiber optic systems, including installation, splicing, and testing; relevant Corning certifications preferred.
• Experience building and maintaining network and telecommunication room infrastructure and installing equipment.

• Listen actively to client requests and concerns.
• Think intuitively and analytically to break down and resolve problems.
• Work independently without the need for direct supervision.
• Learn the complexities and unique aspects of the systems and infrastructure in place.
• Show initiative and follow through on tasks in a fast‑paced work environment.
• Work in a team environment, supporting other units.
• Engage with others in the unit to foster a customer‑service orientation in all aspects of the operation.
• Anticipate and resolve technical problems.
• Establish and maintain effective working relationships across the IT Community.
• Represent the department and university in a professional and courteous manner.
• Communicate effectively with all populations.
• Maintain high levels of customer service and response while balancing competing demands.
• Effectively communicate both orally and in writing.