Corporate Support Specialist

Job Description

The Corporate Support Specialist position is responsible for corporate technical support issues and workstation management (e.g. desktops, laptops, phones). It is fast paced and ever changing, requiring regular management of changing priorities. The Corporate team within the IT department designs, constructs, and maintains foundational information technology systems to support business operations, including the live hosting environment for our proprietary software and executive desktop environments.

For over 30 years, Zoot Enterprises has been a global provider of advanced origination, acquisition, and decision management solutions. Our customer‑centric tools and services enable Zoot’s clients to add value and differentiation, while providing nimble, scalable solutions for specific business objectives. Zoot delivers a cloud‑based, secure processing environment, offering tailored data‑driven decisioning technology solutions that empower clients to streamline processes, increase flexibility and efficiency, accelerate growth, while accessing hundreds of cutting‑edge data sources to help reduce risk.

Bozeman, MT, 59718

• Perform end‑user support to Zoot's corporate environment, including workstation applications, user management applications (e.g., Active Directory), business applications (e.g., Accounting), and communication applications (e.g., Email).
• Provide end‑user support for related companies, including user administration, diagnose, troubleshoot, and resolve hardware, software, or other system problems, and replace defective components as necessary.
• Assist the Service Desk with triage and remediation for customer service requests.
• Create and track purchase orders for workstation configurations, hardware, and software.
• Create and maintain general reports and responses to audit requests.
• Assist with evaluating and recommending IT solutions, products, and services based on day‑to‑day support.
• Work with other personnel/departments to analyze requirements and alternatives and make acquisition recommendations (e.g., conference‑room configurations or phone setups).
• Exercise security measures to protect data, software, and hardware.
• Install new software releases and system upgrades, evaluate and install patches, and resolve software‑related problems.
• Diagnose, troubleshoot, and resolve hardware, software, or other system problems, and replace defective components when necessary.
• Respond to requests to assist in critical problem resolution, including after‑hours support needs.
• Make changes to the corporate environment in alignment with Zoot’s policies, procedures, processes, and best practices.
• Know and comply with Zoot’s Policies and Procedures, Code of Business Conduct, and Employee Agreement.
• Achieve a service‑focused culture with emphasis on delivering on‑time, high‑quality products and services to internal customers.

• High School Diploma.
• Associate's Degree preferred.
• Microsoft Office Suite experience preferred.
• 2+ years of experience providing technical support or IT administration required.

Or an equal combination of education and experience.

All positions at Zoot require the ability to move about inside an office environment which includes the operation of computers and other office productivity machinery and frequently communicates with other employees, clients, vendors, and visitors. This position specifically requires long periods of sitting at a computer workstation.

This position will take place primarily in an office setting. The workspace is typically a cubicle setting in an open‑space environment. Exempt employees, specifically this position, are expected to regularly and consistently report to work on‑site at Zoot headquarters during normal business hours. Occasional nighttime and weekend work is required. The position may require occasional travel. The Corporate IT Manager position is fast paced and ever changing, requiring flexibility, self‑initiative, and regular management of changing priorities.

Additional duties may include helping others in the same or different departments. Duties, responsibilities and activities may change at any time with or without notice.