Corporate Support Specialist - Bozeman

Job Description:

The Corporate Support Specialist position is responsible for corporate technical support issues and workstation management (e.g. desktops, laptops, phones). The Corporate Support Specialist position is fast paced and ever changing and requires regular management of changing priorities. The Corporate team within the IT department is responsible for designing, constructing, and maintaining the foundational information technology systems employed by the company to continue business operations.

This includes all aspects of the live hosting environment for our proprietary software as well as the desktop environments in use for each employee.

For over 30 years, Zoot Enterprises has been a global provider of advanced origination, acquisition, and decision management solutions. Our customer-centric tools and services enable Zoot's clients to add value and differentiation, while providing nimble, scalable solutions for specific business objectives. Zoot provides a cloud based, secure processing environment. We offer tailored data driven decisioning technology solutions that empower our clients to streamline processes, increase flexibility and efficiency, accelerate growth, while accessing hundreds of cutting edge data sources to help reduce risk.

• Perform end-user support to Zoot's corporate environment, including, but not limited to workstation applications, user management applications (e.g., Active Directory), business applications (e.g., Accounting), and communication applications (e.g., Email).
• Provide related companies end user support – user administration, diagnose, troubleshoot, and resolve hardware, software, or other system problems, and replace defective components, as necessary.
• Assist the Service Desk with the triage and remediation for customer service requests.
• Create and track purchase orders for workstation configurations, hardware, and software.
• Create and maintain general reports and responses to audit requests.
• Assist with evaluating and recommending IT solutions, products, and services based on day-to-day support.
• Work with other personnel/departments to analyze requirements and alternatives and make acquisition recommendations (e.g., conference room configurations or phone setups).
• Exercise security measures to protect data, software, and hardware.
• Install new software releases and system upgrades, evaluate and install patches, and resolve software related problems.
• Diagnose, troubleshoot, and resolve hardware, software, or other system problems, and replace defective components when necessary.
• Respond to requests to assist in critical problem resolution, including after-hours support needs.
• Make changes to the corporate environment in alignment with Zoot’s policies, procedures, processes, and best practices.
• Know and comply with Zoot’s Policies and Procedures, Code of Business Conduct, and Employee Agreement.
• Achieve a service-focused culture with emphasis on delivering on-time, high-quality products and services to internal customers.

• High School Diploma.
• Associate's Degree preferred.
• Microsoft Office Suite experience preferred.
• 2+ years of experience providing technical support or IT administration required.

Or an equal combination of education and experience.

All positions at Zoot require the ability to move about inside an office environment which includes the operation of computers and other office productivity machinery and frequently communicate with other employees, clients, vendors, and visitors. This position specifically requires long periods of sitting at a computer workstation.

This position will take place primarily in an office setting. To optimize team performance, the workspace for this position is typically a cubicle setting in an open space environment. It is expected that exempt employees, and specifically this position, regularly and consistently report to work on-site, at Zoot headquarters, during normal business hours. Occasional nighttime and weekend work is required within the position.

This position may require occasional travel. The Corporate IT Manager position is fast paced and ever changing, requiring flexibility, self-initiative, and regular management of changing priorities.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job which may include helping others in the same or different departments, may be assigned by supervision. Duties, responsibilities and activities may change at any time with or without notice.