Director, Technical Delivery & Governance

Director, Technical Delivery & Governance – Planning (Americas)

Department:
Professional Services – Planning

Reports to:

Senior Director, Professional Services (Enrico Frigeni)

Location:

Americas (Remote)

Compensation: $180,000 – $250,000 DOE, plus Bonus and Equity.

• Own and enforce governance for all Planning Professional Services delivery activities.
• Define, maintain, and evolve implementation policies, procedures, and best practices.
• Ensure consistent delivery methodology across all Planning engagements in the Americas.
• Serve as the escalation point for delivery risks, customer issues, and implementation deviations.

• Provide program‑level oversight for Planning implementations, ensuring scope, timelines, and quality standards are met.
• Guide teams on implementation strategy, risk mitigation, and customer communication.
• Drive continuous improvement of delivery frameworks, templates, and governance models.

• Lead and develop Planning Solution Architects and Technical Architects across North America.
• Provide coaching, performance feedback, and career development support.
• Ensure team readiness through onboarding, training, and ongoing capability development.
• Oversee resource allocation and staffing for Planning projects.

• Define job scopes, competencies, and seniority levels for Planning delivery roles.
• Review, edit, and approve job descriptions for Solution Architects and Technical Architects.
• Partner with Talent Acquisition to set hiring priorities, budget targets, and geographic strategy.

• Oversee onboarding for new Planning hires, including orientation, access, and delivery readiness.
• Manage operational escalations related to start dates, PTO exceptions, and team logistics.
• Coordinate cross‑functional alignment with HR, Finance, and Global PS leadership.
• Ensure accurate communication and documentation for new hires and internal announcements.

• Ensure Planning implementations deliver consistent, referenceable customer outcomes.
• Partner with Customer Success and Product teams to align delivery with customer needs and product capabilities.
• Support strategic accounts and complex implementations as needed.

• 8+ years in Professional Services, Implementation, or Delivery leadership roles.
• Strong background in program management and enterprise software implementation.
• Demonstrated experience defining and enforcing delivery governance or methodology.
• Proven ability to lead technical and functional delivery teams.
• Excellent communication, stakeholder management, and decision‑making skills.

• Experience with Planning, Supply Chain, or Retail enterprise software.
• Prior leadership of Solution Architect or Technical Architect teams.
• Experience scaling delivery operations across multiple regions.

• Consistent, high‑quality Planning implementations across the Americas.
• Clear, enforced governance that elevates delivery maturity.
• Strong, capable SA/TA teams with defined roles and career paths.
• Smooth onboarding and operational processes for all Planning hires.
• Improved customer satisfaction and reference ability for Planning projects.
• Alignment between delivery execution, hiring strategy, and Centric’s business goals.

US base salary range: $180,000 – 250,000. Bonus, equity, and benefits are also offered.

Centric Software provides equal employment opportunities to all qualified applicants without regard to race, sex, sexual orientation, gender identity, national origin, color, age, religion, protected veteran or disability status or genetic information.