B2B Dealer Experience Associate

Job Description Revelyst is a collective of makers who design and manufacture performance gear and precision technologies. Our category-defining brands such as Bushnell, Simms, Camp Chef, Stone Glacier and many more leverage meticulous craftsmanship and cross-collaboration to pursue new innovation and redefine what is humanly possible in the outdoors.

The Dealer Experience Representative (DXR) is responsible for all aspects of order processing from the initial contact until the dealer is satisfied with the delivery of their order. The DXR is the primary contact for the sales team and is responsible for assuring the dealer receives excellent service, in addition to acting with Leadership as a dealer advocate.

This position reports to the Dealer Experience Supervisor and is based out of our Bozeman, MT office.

As the Dealer Experience Representative, you will have an opportunity to:
· Be the main contact for incoming dealer calls
· Answer incoming calls / respond to voicemail within 24 hours
· Respond to emails from dealers within 24 hours
· Enter and manage dealer orders with 100% accuracy
· Issue Return Authorizations / create shipping labels as needed
· Communicate sales orders changes to all appropriate departments
· Develop and maintain positive dealer relations with buyers and staff
· Effectively present information and respond to questions from management and team members
· Monitor and maintain order book daily
· Be proactive and demonstrate problem solving skills

Specific

Skills:

Type 35-40 WPM Efficient in Microsoft Suite Energetic Phone Skills – must diagnose and resolve questions on the fly Extreme attention to detail

Able to follow process/flow documentation

Personal Characteristics:

Strong dealer service focus

Self-starter with a “Can do” attitude

Consistent attendance and reliability

Strong verbal, written, and interpersonal communication skills are crucial

Good comprehension, listening, and problem-solving abilities

Ability to maintain a high level of energy with a sense of urgency

Strong collaborative team player the ability to establish and maintain positive and effective working relationships

Able to multi-task Strong time management skills are essential

Ability to execute tasks with a high degree of accuracy and attention to detail

Pay Range:

Hourly Rate: $18.00 - $22.00

The actual annual salary offered to a candidate will be based on variables including experience, geographic location, education, and skills/achievements, and will be mutually agreed upon at the time of offer.

We offer a highly competitive salary, comprehensive benefits including: medical and dental, vision, disability and life insurance, 401K, PTO, paid holidays, gear discounts and the ability to add value to an exciting mission!

Our Postings are not intended for distribution to or use in any jurisdiction, country or territory where such distribution or use would violate local law or would subject us to any regulations in another jurisdiction, country or territory. We reserve the right to limit our Postings in any jurisdiction, country or territory.

Equal Opportunity Employer Protected Veteran/Disabled
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