Configuration and Change Management Manager

Configuration And Change Management Manager

The Configuration and Change Management Manager is responsible for developing, implementing, maintaining, and auditing the configuration management and change management processes. This role is responsible for the definition, implementation, maintenance, and auditing of the CCM process. Reports on changes to the system, ensure IT assets, configurations and systems are documented, tracked, and controlled throughout their lifecycle to maintain systems integrity, reduce risk, and support the operations of the company.

Ensures all changes to systems utilize standardized methods and procedures so that systems and software deploy in a consistent, reliable, and efficient manner. Additionally, the Change Manager participates in the definition, management, documentation, audit and reporting of a CCM repository that catalogs all CCM artifacts to provide a complete inventory of software and configurations for the system.

Essential Job Functions:

• Assist with the definition, implementation, maintenance, and auditing of configuration and change management processes (CCM) in alignment with ITIL, Zoot policies, procedures, strategic objectives, goals and tenets as related to hardware and software, including core tools and services, system software, and client platforms.
• Ensure all changes are prioritized, authorized, planned, tested, documented, reviewed, and then implemented with minimal disruption to operations and maintain system integrity and security.
• Prepare and maintain configuration documentation and diagrams, configuration artifacts, and configuration management database. Assist with the definition, documentation, and management of a configuration and change management (CCM ) repository that catalogs all CCM artifacts to provide a complete inventory of software and configurations for the system. Responsible for the audit and reporting of the CCM repository and artifacts.
• Validate and audit configuration artifact and configuration values within Zoot systems and software with accuracy and completeness.
• Ensure the organization complies with identification standards for artifacts, environments, processes, life cycles, documentation, versions, formats, baselines, releases, and templates.
• Identify, recommend, and participate in process improvements to build, change, release, and configurate processes, including opportunities to automate or streamline processes for efficiency and effectiveness.
• Track and report on all changes to the system, including coordination of the Change Advisory Board (CAB) meetings to review, approve and report changes to the system and core software, review, audit and report of client platform installations, and changes initiated from Incident Management or Service Operations.
• Know and comply with Zoot's Policies and Procedures, Code of Business Conduct, and Employee Agreement.
• Achieve a service-focused culture with emphasis on delivering on-time, high-quality products and services to internal and external customers.

Education, Training, and Experience Requirements:

• High School Diploma
• Bachelor's Degree in Computer Science or related field preferred.
• 3+ years of high performance industry or related experience. Or an equal combination of education and experience.

Physical Requirements:

All positions at Zoot require the ability to move about inside an office environment which includes the operation of computers and other office productivity machinery and frequently communicates with other employees, clients, vendors, and visitors. This position specifically requires long periods of sitting at a computer workstation.

Working Conditions | Work Hours |

Location:

This position will take place primarily in an office setting. To optimize team performance, the workspace for this position is typically a cubicle setting in an open space environment. It is expected that exempt employees, and specifically this position, regularly and consistently report to work on-site, at Zoot headquarters, during normal business hours. Occasional nighttime and weekend work is required within the position.

This position may occasionally require travel.