Instructional Technology Specialist

Position Details

Position Information

Announcement Number STAFF - VA - 27040 For questions regarding this position, please contact:

Carter Dorsett

carter.dorsett

Classification Title Computer Sys Analyst II Working Title Instructional Technology Specialist Brief Position Overview

The Instructional Technology Specialist serves as a campus expert and strategic partner in the effective use of MSU’s learning management system and related instructional technologies. This position combines LMS administration, technical problem-solving, faculty consultation, instructional technology support, and training to help faculty, staff, and students create effective, accessible learning experiences.

Position Number 4M0889 Department Extended University Division Academic Technology & Outreach Appointment Type Classified Contract Term Fiscal Year Semester If other, specify From date If other, specify End date FLSA Exempt Union Affiliation FOCUS-MFPE FTE 1.0 Benefits Eligible Eligible Salary Salary Range of $28.80 to $33.00 per hour, commensurate with experience, education, and qualifications Contract Type Classified Salary If other, please specify Recruitment Type Open

General Statement

The Instructional Technology Specialist is a member of the ECAT team within the Teaching and Learning Technologies group in Academic Technology and Outreach. The ECAT team provides enterprise administration and support for the University’s learning management system (LMS), ensuring a reliable, accessible, and effective teaching and learning environment for faculty, staff, and students.

This position serves as both a technical specialist and a consultative partner, working directly with instructors, campus departments, and other stakeholders to support the effective use of the LMS and related instructional technologies. Responsibilities include administering the LMS; managing accounts, permissions, authentication, and third‑party integrations; monitoring system updates and coordinating change management with vendors; troubleshooting complex technical and instructional issues; and developing documentation, training, and other support resources for campus users.

The Instructional Technology Specialist also collaborates with faculty and campus partners to promote instructional best practices, accessible course design, and the effective use of technology to support teaching and learning. The position works closely with Academic Technology and Outreach’s Instructional Technologists, the Center for Faculty Excellence’s Instructional Designers, University Information Technology, and other campus stakeholders to support enterprise educational technology initiatives.

In addition, the ECAT team supports the University’s use of the LMS for non‑credit instruction, employee training, and other institutional learning initiatives.

• Provide direct technical support and hands‑on troubleshooting for users, including faculty, staff, and students, in the use of the campus learning management system
• Escalate and monitor complex, system level issues to vendor technical support
• Work with users 1-on-1 to provide recommendations for course design and best practices in instruction conducted through the learning management system
• Support administrative utilization of the learning management system through processing course merges, enrollment changes and account creation
• Monitor vendor driven changes to the learning management system and integrated tools, analyze potential impact on system and users, create relevant documentation, and develop communication as necessary to ensure end‑users understand impact
• Escalate issues, document solutions and share successes with colleagues within the LMS support team and in partnering administrative units when appropriate
• Maintain accurate and useful how‑to documentation and tutorials on using the learning management system and integrated tools
• Support the use of external learning tools within the learning management system, including initial integration, documentation and resource development, training, and ongoing technical support
• Pull and share relevant data from the learning management system when…