Community Manager

Overview

Community Manager

✨A Connector:
You are the go-to person in your community, effortlessly building meaningful relationships. Whether it’s introducing members to each other or organizing events, you have a natural ability to create an environment where everyone feels they belong.

✨A Master of Operations:
You see the big picture and manage the small details. You ensure everything runs smoothly and efficiently, creating a seamless experience for members that enhances their daily work lives.

✨A Sales Driver:
You have a knack for identifying growth opportunities. You meet financial goals and boost occupancy, all while ensuring members feel valued and supported. Your sales strategy is rooted in delivering exceptional experiences that drive results.

✨A Leader & Coach:
You lead by example, fostering a culture of excellence and growth. You inspire your team to be their best, helping them reach their goals and work together to create an extraordinary community.

✨A Local Tastemaker:
You are deeply connected to your city’s entrepreneurial ecosystem. You know the startups, the key players, and the businesses that make your community thrive. Need to know the best Food and Beverage joint? You happen to be the expert on local hotspots.

✨A Hospitality Enthusiast:
With a background in hospitality, coworking, or retail, you understand how to create elevated experiences. You take pride in offering more than just a workspace—Kiln is a lifestyle, and you make sure every member feels that.

Kiln is a flex office and lifestyle brand. We deliver an exceptional experience that elevates the performance and lifestyle of our members through an ecosystem of people, products, places and spaces.

Kiln opened its first 2 locations in 2018 in Salt Lake City and Lehi, Utah. Today we have 21 locations across Utah, Arizona, California, Colorado, Oregon and Idaho with plans of rapid expansion throughout the western United States. Kiln is pioneering the future of hybrid work within the niche of ‘flex office’ in the broader commercial real estate sector.

The Community Manager will be the face of the Kiln brand in Bozeman. This person will lead the curation of a vibrant community, recruit and manage a first-rate team, and ensure all aspects of the Kiln site run seamlessly in order to provide a dynamic and frictionless working environment for members. This is an exciting opportunity to play a critical role in Kiln’s successful entry into the Bozeman market and to assist the Area Manager to establish the brand as a market leader in the region.

This person will need to remain flexible to changing priorities and needs as directed by the Area Manager.

• Provide a world class experience for Kiln members and guests
• Drive top- and bottom-line growth for the site through P&L ownership
• Implement practices to ensure operational excellence for the community

• Develop community initiatives designed to create connections between members, including events, member introductions, electronic and print communications
• Solve member-related issues to ensure a cohesive community and manage member expectations
• Oversee a robust calendar of events to ensure there is a good balance of educational, member appreciation, and lead generating and sales-related events
• Proactively gather data on members’ business goals and identify both Kiln and member services that could help members achieve their commercial objectives
• Design and implement processes, guidelines, and best practices for the community to optimize member experience
• Resolve member complaints regarding other members through neutral fact investigation and process termination of membership where warranted
• Explain Kiln policies and procedures to members, including but not limited to a) membership agreement, b) house rules and c) billing procedures

• Own responsibility for sales and community dynamics
• Achieve quarterly financial KPI’s and revenue targets…