Operations Manager - Bozeman

About The Role

The Operations Manager provides leadership and supervision by setting the example for his or her staff to follow and is a leader and coach in both action and attitude by exemplifying what he or she expects of all staff members. Ensure that all areas comply with overall bank policies, operating procedures, and banking regulations.

• Directly supervise and coordinate the day-to-day activities of the Vault Teller, Teller, and Account Specialist area.
• Hold timely performance evaluations for staff, rewarding good performance as well as providing redirection to underachiever’s performance. Maintain good communication with staff. Work with Human Resource Manager on human resource issues. Promote employee growth and development and extraordinary service quality.
• Oversee compliance with bank policies and procedures.
• Oversee, implement, and train employees on new bank products, High Performance Growth, Security, policies, and procedures, including computer conversions.
• Provide support for staff with complex transactions and sensitive customer relations situations.
• Establish and help to attain internal performance objectives as identified in First Security Bank’s Strategic Plan to include Service Pledge, branch volume, deposits, and quality of audit reports
• Administers and directs all operational functions of the branch including protection of assets and maintenance of facilities within the guidelines set forth. Is accountable for the physical condition of the building inside and out. Is responsible for the general security of the branch, including but not limited to, branch cash limits.
• Provide backup for Account Specialist and Teller area as required.
• Complete cash exceptions, correct ticket errors for entries made incorrectly to various general ledgers.
• Complete other projects and related tasks as assigned.
• Monitor check lists and complete all duties as assigned.
• Complete morning overdrafts, online banking requests and replies on a daily basis.
• Timekeeper on the Ulti-pro system and schedule work hours for tellers and new accounts.
• Must comply with all company policies and procedures and all applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control. Must complete the assigned online training courses and achieve a passing score by due date.
• Regular and predictable attendance to accomplish job duties and provide in-person contact with customers.

Employees are required to actively use the service pledge in all customer encounters.

Smile

Eye Contact

Refer to Customer by name

Viable Options

Instant Acknowledgement

Customers Always Come First

End with “Thank you”

• Combination of education and or experience equivalent to a bachelor’s degree in business, finance or related field.
• 2 years’ supervisory or management experience preferred.
• Teller and New Account Experience required.

• Provides quality level of service to all customers all the time. Follows through to resolve customer problems promptly and professionally. Takes ownership of the problems until resolved.
• Prioritizes work effectively, manages time efficiently.
• Ability to understand and follow written and oral instructions.
• Ability to effectively communicate verbally and in writing.
• PC and computer application experience.
• Knowledge of Bank Operational procedures and Compliance.
• Effectively supervise all levels of employees.
• Work well under pressure; meet multiple and sometimes competing deadlines; endure work is completed accurately and on time.
• Work independently and as an active team member by sharing and accepting suggestions and ideas.

Must be able to routinely perform work indoors in climate-controlled shared work area with moderate noise level.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of…