Assistant Director - Testing Services

Please see Special Instructions for more details.

This position is not eligible for new sponsorship.

Position Information

Announcement Number

Announcement Number STAFF - VA - 26455

For questions regarding this position, please contact:

Classification Title

Classification Title Program Mgr

Working Title

Brief Position Overview

University Testing Services administers a wide range of academic and professional certification exams for MSU students and the public, supporting 4,000+ examinees and 400+ faculty members each year. The Assistant Director exercises independent authority and judgment to provide test center leadership, staff supervision, and problem solving in a dynamic, high-stakes environment. This unique role offers many meaningful opportunities to make immediate positive impact in our community by facilitating assessments that advance careers, support student success, and uphold the university’s mission of academic excellence and access.

Position Number

Position Number 4M1354

Department

Department University Testing Services

Division

Division Office of Academic Affairs

Appointment Type

Appointment Type Classified

Contract Term

Contract Term Fiscal Year

Semester

If other, specify From date

If other, specify End date

FLSA

FLSA Exempt

Union Affiliation

Union Affiliation Exempt from Collective Bargaining

FTE

FTE 1.0

Benefits Eligible

Salary Salary range of $28.38 to $30.48 hourly, commensurate with experience, education, and qualifications

Contract Type

If other, please specify

Recruitment Type

Recruitment Type Open

General Statement

University Testing Services is a very interactive, high traffic, client-oriented service unit that requires staff supervision for all exam events. The Assistant Director plays a leadership role within a small, versatile team and must be dependable, resourceful and able to closely collaborate to ensure continuity and quality of services.
Reporting to and working as a collaborative leader with the Director, the Assistant Director will:

• Supervise and support permanent and student staff
• Provide direct service for students, faculty, companion units (e.g., disability services, exam companies), and the public
• Ensure compliance with secure and unbiased test site protocol, developing and sharing expertise on all services and functions
• Serve as the escalation point and respond effectively to conflicts/crises/irregularities
• Complete business management, communications, outreach, and administrative tasks
• Use technology assets extensively and expertly
• Engage in strategic and capacity planning with campus-wide impact.

In the Director’s absence, the Assistant Director acts as the Chief Examiner and will obtain and maintain all certifications required to supervise and administer exams.

Duties and Responsibilities

• Humanize the testing experience for a range of examinees by respecting confidentiality, providing service excellence, and adhering to high quality standards established by the National College Testing Association
• Oversee daily test center operations and staff coverage, serving as the primary “front-of-house” supervisor and escalation point
• Troubleshoot, problem solve and make decisions; issues are often highly time-sensitive and carry significant consequences
• Hire, schedule, on/off-board, conduct performance management, goal setting, task delegation, etc. for permanent and student employees
• Manage complex logistics, calendaring, and communication channels to ensure smooth scheduling, administration and monitoring of exams
• Collaborate intentionally with Disability Services and MSU faculty around best practices for disability accommodations and academic testing
• Ensure institutional compliance with secure test site protocol and be prepared for random site audits by professional licensure/certification organizations and exam vendors
• Obtain and maintain certification to supervise and administer national testing programs
• Assist with facility and operations management tasks such as procurement, budgeting and work control and use academic advising (Degreeworks, NavMSU) and IT tools
• Develop procedures, communications, training tools and documentation
• Collect, compile, analyze and maintain data and actively participate in annual…