Senior Project Manager

Description

The Senior Project Manager is accountable for the coordinated, contract-level delivery of Hart solutions from signed agreement through client acceptance, operational handoff, and retrospective. This role converts contractual commitments into an executable delivery plan, assigns projects and work to Implementation Engineers, balances team capacity and skills, and drives timely completion of milestones, quality gates, documentation, and client obligations.

The Senior Project Manager is a hands‑on delivery leader working hand-in-hand with the Implementation Engineering Team and Customer Success Manager to manage complex healthcare data engagements while strengthening repeatability across the portfolio. Success is measured by predictable delivery, revenue realization, scope and margin protection, client confidence, technical quality, and complete closure—not simply by task activity or a technical solution running once.

• Contracted solutions are delivered accurately, predictably, efficiently, and in accordance with the executed MSA and SOW.
• Each contract has one integrated delivery plan, even when the engagement includes multiple solutions, facilities, source systems, or work streams.
• Implementation Engineering work is assigned according to scope, priority, skill, dependencies, and available capacity, with clear acceptance criteria and due dates.
• Risks, blockers, decisions, dependencies, and changes are visible early and driven to resolution through the defined escalation path.
• Required delivery assets, client approvals, validation evidence, handoff materials, and retrospective outputs are complete and stored in the system of record.
• Contract completion and go‑live milestones support timely revenue recognition while protecting quality, security, scope, and Hart’s business interests.

• Lead the internal turnover from Sales and confirm that the signed contract package, discovery outputs, commitments, assumptions, exclusions, target dates, and client responsibilities are complete and understood.
• Translate the contract into a contract‑level scope baseline, delivery hierarchy, milestones, dependencies, acceptance criteria, Definition of Done, and integrated project plan.
• Identify gaps or conflicts before kickoff and coordinate resolution with Sales, Delivery leadership, technical leads, and other stakeholders.
• Establish project governance, communication cadence, decision paths, repositories, and internal and client kickoff readiness.

• Own the assignment of projects, work packages, and tasks to Implementation Engineers, in coordination with Delivery leadership and technical leads when specialized expertise or competing priorities require alignment.
• Match assignments to technical competency, product experience, source and target systems, delivery risk, workload, sequencing, and development needs.
• Define each engineering assignment with sufficient context: contracted scope, expected output, dependencies, priority, due date, documentation requirements, quality gate, and acceptance criteria.
• Maintain current visibility into engineering capacity and demand; identify overload, under utilization, skill gaps, or schedule conflicts and recommend rebalancing or sequencing decisions.
• Monitor task aging, blocked work, handoffs, and completion evidence. Reassign work when necessary to protect commitments, while documenting the decision and ensuring continuity.
• The Senior PM assigns and prioritizes delivery work but does not unilaterally approve custom code, bypass platform standards, make disciplinary decisions, or commit Hart to uncontracted scope.

• Lead project kickoff, recurring status meetings, milestone reviews, executive updates, decision reviews, and closure activities.
• Maintain the authoritative project plan and current status of scope, schedule, milestones, resources, dependencies, risks, issues, decisions, actions, and client obligations.
• Coordinate Hart, client, vendor, reseller, and partner resources so the right participants are engaged at the right time.
• Ho…