Operations Director

OPERATIONS DIRECTOR

Comfort Systems of Montana, Inc.

Bozeman, MT

Comfort Systems of Montana is looking for an Operations Director who wants to run the entire machine. This is the second seat in the business, and the leader who fills it owns how this company performs every single day.

You will lead every department under our roof:
Service, Install, Fleet, Warehouse, Safety, and Administration. You will own the scoreboard, build the systems, and hold the standard. When a number is off, you find out why. When a process is broken, you rebuild it, document it, and train the team on it. When a leader is not growing, you coach them up or you make the hard call.

This is a role for someone who runs toward accountability instead of away from it.

You will also own the execution side of our marketing engine. You will run the campaigns that fill our board, track performance down to cost per lead and return on ad spend, and make sure every marketing dollar we spend shows up as a booked call, a sold job, and revenue on the P and L. Marketing creates the opportunity. Operations converts it.

You sit at the center of both.

We are a veteran led company that has been serving the Gallatin Valley since 1999, and we are building something that will outlast all of us. This seat is for a disciplined, decisive leader who refuses to settle for average and wants their fingerprints on the numbers, the culture, and the future of this company. If that is you, we want to meet you.

At CSMT, we don’t just install HVAC systems, we set the standard for quality, expertise, and customer satisfaction. As Bozeman’s most reliable HVAC company, we have been serving homeowners, businesses, and contractors since 1999 with a commitment to excellence that goes beyond just getting the job done. We believe in building lasting relationships, not just with our customers, but with our employees and industry partners.

Our team is made up of high performers who take pride in their craft, support each other, and never settle for average. We invest in ongoing training, the best tools and technology, and a work culture that values accountability, growth, and teamwork. At CSMT, we offer competitive wages, career advancement opportunities, and a company culture that feels like family. Whether it’s a company BBQ, team outings, or simply celebrating wins together, we believe in creating an environment where people love to work.

If you’re looking for a company that values excellence, integrity, and the pursuit of being the best, CSMT is the place for you.

• Lead and hold accountable all department managers across Service, Install, Fleet, Warehouse, Safety, and Administration.
• Set the tone for a disciplined, high-performance culture built on belief, accountability, and alignment with our veteran-led values.
• Hire, coach, and develop leaders who uphold company standards and strengthen our winning culture.
• Enforce the company’s three-part interview process to ensure cultural and performance fit across all hires.
• Lead from the front. Motivate, support, and celebrate your team while holding firm to performance expectations.

• Own company-wide KPIs: technician productivity, install completion rates, first-call resolution, CSAT, NPS, on-time arrival, and revenue goals.
• Develop and run departmental scorecards and lead weekly reviews with department heads.
• Build clarity on targets and expectations for every position, coaching underperformers and celebrating top performers.
• Drive operational growth by maximizing billable hours, optimizing schedules, and improving process efficiency.

• Create, document, and enforce SOPs across every department to standardize…