Intervention Manager

Haven is the only nonprofit in Gallatin County serving survivors of domestic and sexual violence, sex trafficking, and stalking. Our approach makes us unique — everything we do is deeply and genuinely rooted in empowerment. We connect survivors to available resources and the help they need while trusting they should be the ones to decide what’s best for their own journey.

Haven began serving survivors in 1979. Over the last four decades, Haven has worked to both provide safe intervention for survivors of domestic violence, as well as to prevent future violence from occurring. We believe increased awareness through community education can make us all allies in ending domestic violence.

Haven’s Intervention Manager leads the direct service staff and interns, maintains and strengthens the team-oriented environment, and ensures high quality of services are provided consistently for survivors of domestic violence, sexual assault, sex trafficking, and stalking. The ideal candidate will have a growth mindset, ability to make ethical decisions in a high stress environment and promote team cohesion. They will also be committed to Haven’s mission and be willing to actively help maintain and build a positive, supportive culture at the organization.

Supervision/Personnel Management (60%):

• Ensure consistent, full coverage of the 24‑hour support line; and at the shelter by coordinating staffing gaps in coverage due to paid time off, sick time, and/or holidays.
• Initiate and facilitate advocacy team meetings to discuss and resolve issues affecting staff and participants.
• Provide coaching and guidance to direct service staff to promote team environment and ensure consistent, participant‑centered, trauma‑informed, empathetic, nonjudgmental, and culturally responsive services.
• Ensure advocacy staff's progress toward achievement of performance indicators as defined by multiple funding sources.
• Facilitate check‑ins with direct service staff to promote wellbeing, provide support, and increase efficacy.
• Onboard all newly hired advocates and supervise training of all direct reports.
• Complete performance evaluations for all direct reports.
• Read, interpret, and ensure compliance of policies and procedures with federal, state, and local laws.
• Create and manage a back‑up schedule for the 24‑hour support line.
• Ensure direct service staff are accurately recording data and surveys.
• Recruit and hire for open positions that you directly supervise.

Program Development (15%):

• Research and implement better practices and national trends in domestic violence intervention programs.
• Create innovative practices in the advocacy program as needed.
• Develop short‑ and long‑term strategies for the advocacy program.
• Seek opportunities to expand our advocacy services.
• Write and review intervention programs procedures manual annually.
• Propose policy and procedures changes to Director of Programs.

Organizational (5%):

• Maintain proper financial records and receipts for all shelter, survivor, and legal advocacy expenses.
• Attend staff meetings and other meetings, as requested by Director of Programs.
• Provide support at fundraising activities, as needed.
• Provide data and information to Haven’s grant writer and coordinator.

Volunteer Management (5%):

• Assist with quarterly volunteer training as requested by the Prevention Coordinator.
• Support the training of new volunteer advocates.
• Assist survivor advocates with coordinating and guiding volunteers working with children’s group and any other volunteer activities.
• Assist community engagement coordinator with volunteer appreciation and retention efforts.
• Write letters of recommendation for interns/volunteers, as requested.

Shelter Maintenance (5%):

• Assist facilities coordinator with property and shelter repair/maintenance, shelter supply purchases, donations, and communicate needs of the intervention programs.
• Assist with and coordinate shelter projects, as appropriate.

Community Partnerships (5%):

• Attend interagency meetings, trainings and workshops pertinent to advocacy services and relevant and requested by the Director of Programs.
• Coordinate intervention team trainings and information sharing with other service…