Dining Room Supervisor

Dining room supervisor

Position Title:

Dining Room Supervisor

Supervisor’s

Title:

Food & Beverage Manager

Department:
Dining Services

Reporting Positions:
Dining Room Lead Servers, Dining Room Servers, Bartender

Exempt Status:
Exempt

Department Code: 106

Job Code: 1066

This position is an important part of our mission  purpose is to change the way people think, feel and experience senior living. We want to move the needle, make it better, and make a difference in the lives of our residents, their families and each other. We spend a significant part of our lives in our “job” so let’s make that time count.

Because our residents deserve the best, you are held to a high standard for quality and customer service.

You are assuming the position of Dining Room Supervisor for our community. The Dining Room Supervisor leads the dining room team and the front-of-house experience for residents and guests. This role is responsible for hiring, developing, and coaching staff, setting the tone for hospitality and team culture, and ensuring excellence in service delivery, working in close partnership with the Dining Room Operations Coordinator and supporting the Food & Beverage Manager with training and resident satisfaction.

• Ensure resident and guest satisfaction through high standards of service, hospitality, and appearance.
• Maintain floor presence during peak hours; support table service as needed.
• Direct guest flow in the dining room during service.
• Liaise between kitchen and dining rooms to ensure seamless service.

• Hire, train, schedule, supervise, and evaluate dining room staff.
• Conduct daily pre-meal meetings with dining personnel; relay information and policy changes and brief personnel.
• Maintain ongoing training in service standards and etiquette.
• Design staffing plans for special events, coordinating with the Dining Room Operations Coordinator on floor plans and setup.
• Ensure complete operational success, including adherence to all processes by all staff.
• Train and coach staff on new systems and technology, including POS features and the service robot, to drive adoption.

• Model The Springs Living values and build a positive, respectful, and accountable team culture.
• Recognize strong performance and address performance or conduct concerns promptly and fairly.
• Attend monthly Town Hall and Food for Thought, keeping notes of same and disseminating feedback to the dining room staff with the goal of improving Resident satisfaction.

• Upholds The Springs Living Values Card and the Employee Handbook
• Demonstrates safe working practices at all times
• Listens effectively and provides clear, concise, and accurate verbal and written information
• Cooperates with others to effectively and efficiently achieve goals and resolve problems
• Maintains confidentiality and privacy of our residents and staff at all times
• Attends education and training classes as necessary to fulfill state regulations
• Assures that local and state laws and procedures for the service of alcoholic beverages are consistently followed
• Responds courteously to resident concerns and complaints. Problem solves in a professional manner with the team regarding resident concerns and complaints
• Performs other duties as assigned by the Food & Beverage Manager

• 1-2 years supervisory experience in hospitality or full-service dining
• Strong communication and organizational skills.
• Ability to effectively present information and respond to questions from groups of managers, residents, employees, and the general public.
• Ability to solve problems and adapt in fast-paced environments.
• Ability to write…