Retail Customer Experience Associate, Bozeman Gallatin Valley

Retail Customer Experience Associate, Bozeman Gallatin Valley - Full Time

• Full time Schedule
• $19.00
• $26.50
• Hourly Rate*
• * based on job, location, and schedule

Be part of an amazing story

Macy’s is more than just a store. We’re a story. One that’s captured the hearts and minds of America for more than 160 years. A story about innovations and traditions…about inspiring stores and irresistible products…about the excitement of the Macy’s 4th of July Fireworks, and the wonder of the Thanksgiving Day Parade. We’ve been part of memorable moments and milestones for countless customers and colleagues.

Those stories are part of what makes this such a special place to work.

As a Customer Experience Colleague, you will create exceptional, personalized shopping experiences for our customers. You’ll prioritize customer satisfaction by actively engaging with shoppers across all touchpoints - both in-store and online - and drive cross-category sales to support overall business goals. With a deep understanding of fashion, fit, and function, you will make tailored product recommendations and leverage digital tools to enhance the customer journey.

You also will work across different departments daily, often transitioning between multiple areas throughout the day.

In this role, you’ll also play a key part in client relationship building through outreach tools like My Client and social media. Your collaborative approach with peers, store leaders, and brand partners will help identify opportunities, resolve challenges, and elevate the overall customer experience. In addition to service and selling, you’ll support operational excellence through floor readiness, event execution, merchandise setup, and opening/closing procedures.

A positive, can-do attitude, strong communication skills, and a passion for delivering high-caliber service will be key to your success in this role.

• Engage with customers to deliver personalized shopping experiences, across in-store and online channels.
• Make tailored product recommendations based on customer needs and knowledge of fashion, fit, and function.
• Leverage digital tools to enhance the customer journey and drive cross-category sales.
• Collaborate with peers, store leaders, and brand partners to identify opportunities and resolve challenges.
• Support operational excellence through floor readiness, event execution, merchandise setup, and opening/closing procedures.
• Build relationships with clients through outreach tools and loyalty programs.

• Flexible availability, including days, evenings, weekends and holidays with regular, dependable attendance and punctuality
• Understand and communicate effectively with customers, co-workers, and supervisors
• Read and understand employment policies and safety rules/procedures in English
• Be comfortable communicating and collaborating with customers and colleagues
• Responsible for acquiring new customers by opening credit accounts and sharing loyalty benefits
• Meeting daily sales goal challenges
• Enjoy meeting people, learning about them, and sharing information
• Resourceful and eager to start a new venture and can adapt to changing priorities; you can work on your own but are great with team dynamics
• Ability to handle electronic devices
• At least 2 years of selling or customer experience preferred

• This position requires talking, lifting, constant moving, standing, and reaching with arms and hands
• Standing for at least two consecutive hours, lifting at least 25lbs., stooping, kneeling, crouching, and climbing ladders, reaching, including above eye level
• Requires close vision, color vision, depth perception, and focus adjustment
• Frequent use of computers and other technology, necessary to perform job functions, including handheld equipment and cash register transactions

Join a team where work is as rewarding as it is fun! We offer a dynamic, inclusive environment with competitive pay and benefits. Enjoy comprehensive health and wellness coverage and a 401(k) match to invest in your future. Prioritize your well-being with paid time off and eight paid holidays. Grow your career with…