Retail Associate

Job Details

Job Location:

Bridger Bowl - Bozeman, MT 59715
Position Type:
Seasonal
Salary Range: $19.25 - $19.25 Hourly
Job Category:
Rentals & Retail

Provide outstanding customer service in the retail store by assisting guests, offering product information, processing transactions, maintaining a clean workspace, and supporting inventory and purchasing tasks.

• Maintain a high level of customer service to enhance the overall guest experience.
• Communicate clearly and effectively with guests, supervisors, and coworkers.
• Provide knowledgeable support regarding Bridger Bowl products, services, and experiences.
• Assist in resolving guest concerns or escalates to the Retail Lead or Managers as needed.
• Continuously learn and improve proficiency with the point-of-sale system and product knowledge.
• Support retail shop inventory and notify management of inventory needs.
• Support the receiving, processing, and inventory of retail products.
• Restock, label, and organize merchandise, as necessary.
• Assist with the inventory counts.
• Perform daily opening and closing duties.
• Close out registers and submit end-of-day reports.
• Accurately process cash and credit card transactions and maintain accountability for assigned registers.
• Perform additional duties as assigned by the Retail Assistant Manager and Rental & Retail Manager.

• Demonstrate good judgment and maintain a positive, professional, and enthusiastic attitude throughout the season.
• Be reliable, punctual, and dependable; adhere to a consistent schedule, including holidays.
• Display a genuine desire to share knowledge of the sport and inspire others to enjoy it.
• Exercise discretion and maintain confidentiality of all protected information.
• Follow operational procedures with attention to detail and accuracy.
• Be flexible and adaptable to ever-changing situations and workload.
• Maintain a clean and orderly work environment.
• Comply with and enforce Bridger Bowl policies and procedures.
• Contribute to Bridger Bowl's overall sustainability goals.

Supervision Given:
This position has no supervisory responsibilities.

Supervision Received:
From the Retail Assistant Manager. Receives assignments as directed, with clear expectations, available guidance, and periodic performance reviews as needed or during check-ins.

• Free Employee Season Ski Pass
• Montana Ski Area Association (MSAA) – free day tickets
• Day passes to Crosscut Mountain Sports Center
• Aflac Accidental Insurance coverage while employed
• Sick leave based on hours worked
• Local Bozeman Ski Shop discounts
• Bridger Bowl employee discounts on food, lessons, rentals, and retail purchases.
• Employee Ski Day

• Experience in customer service and/or retail sales.
• Possess excellent communication and active listening skills.
• Knowledge of Point-of-Sale systems and basic computer application usage.

• Outdoor:
  Regularly working in quickly changing winter weather conditions requiring the use of protective apparel/equipment to prevent exposure to the elements and may be required to walk on slippery and uneven surfaces.
• Indoor: work under consistent lighting and temperature controls.
• Work physically near others throughout the shift.

• May require bending, stooping, standing, walking, and moving items that weigh up to 25 lbs.
• Requires the ability to learn new tasks, remember processes, maintain focus, communicate effectively with coworkers and visitors, handle stressful situations and upset customers, and completing tasks independently and efficiently.

• Everyone is welcome to apply for this position, but applicants must be legally…