Owehouse Cycling Sales Associate

Owenhouse Cycling

Position: Part Time Sales Associate

Reports to: Store Manager & Store Supervisor/Management Team

Direct Reports: None

The Sales Floor Associate’s primary responsibility is providing exceptional customer service at all times while also participating in the general upkeep of the store. The Associate will be responsible for the upkeep of the store while still contributing to the overall store upkeep as needed. The Sales Associate will assist in the receiving, stocking, pricing of all merchandise and help maintain a clean and orderly merchandise presentation and overall store cleanliness.

The Sales Associate will be trained to Cashier. This will allow for the sales associate to be able to fill in as a Cashier as determined by the Store Manager.

Are you someone who loves helping others and enjoys being part of a team? Owenhouse Cycling, a locally owned business, is seeking friendly, professional, and dependable individuals who are passionate about providing excellent customer service.

Punctuality and reliability are essential, and we ask that you commit to your agreed-upon work schedule. Dependability is key to our success and the satisfaction of our customers. The Part Time employee will be expected to be flexible in their schedule. Changes can and will happen with the work schedule but will be communicated ahead of time by management as to eliminate any surprises.

This role includes navigating stairs and being on your feet for most of the day. Our core values guide us in everything we do, from how we treat each other to how we serve our customers.

Position starts at $18.00/hr doe + Bonus

Employee discount

• Dress appropriately and according to company policy.
• Represent the company well; internally and to the general public.
• Assure the Core Values are alive and well in all Owenhouse facilities through all forms of communication and daily interactions with employees, customers and vendors.

• Provide a positive representation of Owenhouse Cycling.
• Proactively assist customers in solving problems.
• Greet customers entering and throughout the store.
• Thank customers when finished and when they are leaving the store.
• Possess a friendly outgoing demeanor.
• Work well with customers as well as associates.
• Ensure all pages and calls are answered promptly, courteously and effectively.
• Forward any customer complaint that cannot be handled to a member of management.
• Possess strong product knowledge and knowledge of store layout and location of products.
• Assist customers throughout the store with personal, customized service based on the premise of amazing every customer, every time.
• Other duties may be assigned.

• Assist in creating a positive, professional and safe work environment.
• Assist with receiving, checking in and stocking of merchandise throughout the store.
• Assist with maintaining back stock levels.
• Assist with daily maintenance, orderliness and cleanliness of the sales floor, stock room and outdoor merchandise area.
• Assist with providing a clean and orderly sales floor, including end caps and ad merchandise.
• Assist with merchandise resets through the store.
• Ensure signage is current throughout the store.
• Communicate any Store Support Center issue to the Store Manager for follow up.
• Communicate any merchandising, cost control or sales idea to the Store Manager.
• Participate in store meetings.
• Be professional in appearance and actions.
• Perform all other duties as assigned.
• Smile! Laugh! & Have fun!
• Greet customers entering and throughout the store. Thank customers by name, when possible, when they are leaving the store.
• Project a friendly, outgoing demeanor; work well with customers as well as associates.
• Answer and monitor all calls and pages promptly, courteously and effectively.
• Communicate any problem or issue that requires management assistance.
• Continually build product knowledge base and possess the ability to assist customers with store layout and product location.
• Assist in pricing, stocking, marking and bagging of merchandise.
• Be aware & conscious of any shoplifting activity. Notify a Supervisor immediately.

• Follow all cash register transaction procedures.
• Responsible for accurately counting change back to customers.
• Clear…