Sales Account Manager

About Sine Engineering

Sine Engineering builds the technology behind reliable drone autonomy, including communications, navigation, and control systems that enable coordinated multi-drone operations at scale.

More than 200 UAV manufacturers rely on our technologies, and our solutions power many of today's active interceptor operations. Through our dual-use platform, we support civilian innovation while helping democratic nations strengthen their technological advantage.

We build resilient communication, navigation, and coordination systems for the age of autonomy.

We are seeking an experienced Sales Account Manager to strengthen our presence in the United States.

• Serve as the initial point of contact for inbound sales inquiries, referrals, and assigned customer opportunities.

• Respond promptly and professionally to customer requests, ensuring inquiries are acknowledged, documented, and routed appropriately.

• Conduct customer discovery to understand the organization, use case, purchasing requirements, timeline, budget, and decision-making process.

• Complete customer qualification and due diligence activities, including Know Your Customer (KYC) reviews and required documentation.

• Apply BANT or similar qualification methodologies to evaluate budget, authority, need, and timeline.

• Identify appropriate next steps for each opportunity and coordinate internal resources when additional commercial, technical, integration, or compliance support is required.

• Ensure opportunities are properly categorized and assigned across B2B, B2G, OEM, partner, or other applicable sales channels.

• Help maintain a consistent and scalable customer intake process as the volume and complexity of opportunities increase.

• Prepare and coordinate accurate, timely, and professional customer quotations.

• Gather information required to develop pricing, lead times, product configurations, payment terms, shipping requirements, and other commercial details.

• Collaborate with Sales Operations, Engineering, Integration, Production, Finance, and Leadership teams to validate quotation requirements.

• Track outstanding quotations and follow up with customers to understand status, address questions, and advance opportunities toward closure.

• Assist with requests for information (RFIs), proposals, purchase orders, order documentation, and other sales-related materials.

• Identify exceptions, risks, or unclear requirements early and elevate them to the appropriate internal stakeholders.

• Support Sales Leadership with pricing reviews, account planning, pipeline updates, and opportunity-specific action plans.

• Ensure customer commitments are clear, internally aligned, and accurately documented.

• Manage a portfolio that may include strategic enterprise customers, established accounts, small businesses, startups, integrators, OEM partners, and emerging opportunities.

• Develop strong relationships with customer stakeholders across Procurement, Operations, Engineering, Program Management, and Executive Leadership.

• Maintain regular communication throughout the sales and order lifecycle.

• Understand each customer's business, programs, product roadmap, procurement process, and future requirements.

• Identify opportunities for account expansion, including additional products, programs, locations, platforms, integrations, and recurring purchases.

• Support customer retention through responsive communication, reliable follow-up, and effective internal coordination.

• Monitor account health, order activity, customer satisfaction, and risks to future business.

• Coordinate with internal teams to resolve commercial or service-related concerns.

• Support account reviews, customer meetings, and strategic growth plans.

• Deliver a high standard of service to both large and small qualified customers.

• Maintain complete, accurate, and timely records of customers, contacts, accounts, quotations, and opportunities within the company's CRM.

• Document discovery findings, qualification status, customer requirements, next steps, expected close dates, probability, and key communications.

• Maintain strong follow-up discipline to ensure open actions do not stall or get overlooked.

• Track opportunities from initial inquiry through qualification, quotation, negotiation, purchase order, fulfillment, and repeat business.

• Support pipeline reviews, forecasting, account planning, and sales activity reporting.

• Monitor aging opportunities and recommend escalation, reassignment, nurturing, or closure where appropriate.

• Help improve CRM workflows, data standards, dashboards, templates, and reporting capabilities as the sales organization scales.

• Maintain exceptional attention to detail while managing a rapidly growing volume of accounts and opportunities.

• Partner closely with Sales Operations to improve intake, qualification, quoting, order…