Technical Writer

Wildfire Defense Systems, Inc. (“ WDS ”) is a Qualified Insurance Resource (QIR) operating the largest private sector wildfire service in the nation, encompassing a 22‑state service area and specializing in wildfire education, loss prevention, and wildfire response services. Qualified Insurance Resources are defined as NWCG qualified or equivalent, wildland engines, tenders, hand crews, fire/liaison officers, and personnel working for or contracted by an insurance company with a mission to mitigate impacts on insured structures threatened by wildfire.

WDS holds contracts with insurance companies to provide wildfire loss prevention services. WDS fields experienced, highly trained, safety‑focused wildfire officers and fire personnel that hold a wide range of Federal Wildfire Incident Command position classifications necessary to meet or exceed all federal wildfire operation standards and codes including all requirements of the National Wildfire Coordinating Group (“ NWCG ”) or equivalent.

WDS is capable of providing more than 180 wildland engines and hundreds of fire personnel and support personnel. WDS has served large and small insurance clients since 2008.

The Technical Writer I works within the WDS Professional Services Division/Client Communications Department to gather and analyze data and intelligence, document and generate initial drafts of client deliverables, and report WDS Service success for client program value reporting. This position will appeal to a writer and a problem solver who is willing to focus on a task thoroughly to ensure accuracy but is also flexible to prioritize company goals, as wildfire demands often require an abrupt change in tasks.

This job balances project‑based work, recurring deliverable production, and client facing operational reporting during fire season.

• This position supports the workload of the Reporting Team Lead and Technical Writers/Editors
• This position collaborates with fellow team members in Client Communications, as well as team members from Data Science and Program & Client Management Departments
• This position does not supervise others

• Analyze data to produce internal reports, initial drafts of client‑facing reports, and various miscellaneous project requests
• Collect and analyze property data for use in response plan reporting
• Collect and analyze field data to produce well‑written Save Case Studies.
• Analyze risks present on properties using photos, fire expertise, and other tools to assist in client reporting
• Collect and report client metrics for WDS client Annual Reports
• Collaborate with Fire Watch Officers to generate Predictive Services Mapping for client reporting
• Analyze quarterly PIF changes by client by state for reporting
• Assist with wildfire monitoring and reporting during times of peak fire activity, as capacity allows
• Respond to reporting requests from PCM Department as well as Leadership
• Take on project management assignments for program efficiencies

• Required Qualifications
• Completion of an undergraduate program or equivalent experience (B.A. or B.S.)
• Proven software competency, i.e. MS Office Suite, Google Earth, Adobe
• Report writing experience, educationally or professionally
• Demonstrate ability to consistently produce quality reporting deliverables error free
• Portray a positive, constructive, and supportive attitude

• Advanced skill with Excel and other modern data tools, such as Power BI, Arc Gis
• Experience creating PowerPoint presentations
• Skilled in In Design

• Analytical Skills
• The ability to observe, evaluate, summarize, and apply meaningful data in the problem‑solving process. The level of logical reasoning necessary to connect required actions to desired outcomes. Demonstrated skill in generating alternative solutions to problems.
• Attention to Detail
• The level at which tasks are performed carefully, accurately, and in accordance with specific instructions. Consistency of work quality and compliance with standards, requirements, and expectations. The tracking of…