Senior Residential Window & Door Service Technician

Senior Window & Door Service Technician – Drive Operational Excellence with Lake Glass Job Overview

• Company:
  Lake Glass
• Salary/Pay Rate: $80,000 - $110,000 base salary plus performance, commission, annual, sign-on, and completion bonuses
• Location:
  
  Bozeman, MT (Hybrid)
• Job/
  
  Employment Type:
  
  Full Time
• Project Scope:
  Residential Window & Door Diagnostics, Maintenance, and Warranty Service Technician
• Mandatory Licences &
  
  Certifications:
  
  Valid Driver's License

You will serve as a premier field technical expert for Montana's oldest window and glass dealer, protecting customer investments across high-end homes. You will independently diagnose, repair, and restore complex residential window and door systems while delivering an exceptional service experience to homeowners. Operating with autonomy and backed by complete company support, you will play a vital role in upholding a 90-plus-year reputation for craftsmanship.

• Diagnose complex hardware, glazing, operation, and water-management issues affecting premium residential window and door installations.
• Replace insulated glass units, multipoint hardware systems, weather-sealing, and operational components cleanly and accurately.
• Correct alignment, squareness, and seal compression across swinging, sliding, folding, casement, and custom operating window and door systems.
• Perform detailed field inspections, record precise measurements, and document required parts and root-cause findings electronically.
• Partner with project managers and manufacturing partners to resolve technical product or warranty claims efficiently.
• Maintain clean work zones and safeguard high-end residential finishes, including wood, stone, flooring, and surrounding interior surfaces.
• Mentor junior field technicians on advanced repair procedures, safe glass-handling protocols, and professional client communication.

• Minimum of 5 years of hands-on experience diagnosing, servicing, repairing, or installing residential window and door products.
• Advanced technical capability in replacing insulated glass units and safely maneuvering heavy or oversized glass.
• Deep knowledge of residential window and door hardware mechanisms, sealants, weatherstripping, and water-management principles.
• Demonstrated proficiency in reading architectural drawings, product detail prints, shop drawings, and technical service manuals.
• Proven track record of operating independently in finished homes while protecting surrounding finishes and maintaining high jobsite standards.
• Valid driver's license with an acceptable driving history.

• 5 or more years of dedicated residential window and door service experience.
• Direct manufacturer training or hands-on experience with luxury clad-wood, aluminum, European-style, or large-format lift-and-slide door systems.
• Valid OSHA, lift, forklift, or fall-protection safety certifications.
• Desire for upward career growth in industry-leading company

• Annual base salary ranging from $80,000 to $110,000.
• Additional compensation avenues including sign-on, performance-based, project completion, commission, and profit-sharing bonuses.
• 401(k) retirement plan with company matching contributions.
• Comprehensive medical insurance with Health Savings Account (HSA) options.
• Generous paid time off covering vacation, holidays, sick leave, and paid parental leave.
• Dedicated company tech package including a smartphone or tablet for field documentation.
• Per diem and travel expense support for projects outside the local area.
• Uniform allowance, tool replacement support, safety gear, and ongoing manufacturer certification training.
• Relocation assistance, child care assistance, and monthly…