Field Service Engineer

Complete Technical Solutions are a market leader in managed IT services for the retail and hospitality sectors. We specialise in installation, maintenance, repair, configuration and staging of IT equipment for some of the UKs largest retailers.

Driven by customer satisfaction and supported by a dedicated, hard-working team, we continue to grow and are now looking to expand our Field Service team.

The Role

As a Field Service Engineer (EPOS), youll be working on customer sites across the UK, carrying out the replacement and swap-out of retail IT equipment. This is a hands-on, customer-facing role requiring regular travel and a professional, problem-solving mindset.

Typical working hours for scheduled calls are 08:30 17:30, with work rostered across 5 days out of 7, including alternate weekends.

A clean UK driving licence is essential, as extensive driving is required.

Key Responsibilities

• Carry out on-site EPOS and retail IT equipment swap-outs in line with customer contracts
• Deliver a professional, customer-focused service at all times
• Collect required parts from courier depots when necessary
• Maintain, audit and manage van stock accurately
• Follow all company procedures for parts handling, repairs and returns
• Use the company call management system via web or mobile correctly...