Receptionist​/Dispatcher

About Us

At SERVPRO of Bradenton, we help customers recover from water, fire, and mold damage every day. We're known for fast, reliable service and a team that brings compassion and professionalism to every job. We’re looking for a Receptionist/Dispatcher who can represent our brand with positivity, energy, and a sales-driven mindset.

The Receptionist/Dispatcher is a key team member responsible for ensuring smooth communication between customers and our operations staff. This role involves answering inbound calls, coordinating job scheduling, and providing top-tier customer service. This is the first point of contact for our customers. A friendly, professional, and proactive attitude is essential.

• Answer incoming calls and respond to customer inquiries in a friendly, professional, and sales-minded manner
• Promptly enter job leads (First Notice of Loss – FNOL) into the system with accuracy
• Dispatch and track jobs to ensure quick response and efficient scheduling
• Review scheduling boards to monitor workflow and identify areas for improvement
• Work closely with the production team to manage the daily and on-call schedules
• Greet office visitors and assist with general administrative tasks
• Provide regular updates and follow-ups to ensure customer satisfaction
• Perform other administrative and customer service duties as needed

• An outgoing, confident communicator with excellent phone presence
• A natural “people person” with a sales personality who enjoys talking and building relationships
• Organized, detail-oriented, and able to multitask in a fast-paced environment
• Team player with a “can-do” attitude who’s comfortable taking initiative

• High School diploma or GED (required)
• Previous receptionist, dispatcher, or administrative experience (strongly preferred)
• Strong customer service and communication skills (written and verbal)
• Comfortable using digital tools and learning new software
• Experience in restoration, construction, or insurance industry is a plus
• Office-based role, primarily sedentary with occasional filing or lifting
• Monday–Friday schedule with occasional on-call support needs

• Be part of a supportive, family-like team that values your energy and contributions
• Make a difference every day by helping people during tough times
• Growth opportunities in a stable, essential industry
• Competitive compensation and benefits available

Apply today if you're ready to bring your personality, professionalism, and drive to a team that values both heart and hustle.

Job Type: Full-time

• 401(k)
• Health insurance
• Paid time off

• Monday to Friday

• Bradenton, FL 34208:
  Relocate before starting work (Required)