Customer Service Representative

Position: Customer Service Representative (CSR)

Location: Onsite (5 days per week during training; eligible for 4 days onsite after performance is established)

Schedule: Monday–Friday

We are seeking a motivated and adaptable Customer Service Representative (CSR) to join our growing team. This is a dynamic, cross-functional role that requires strong communication skills, attention to detail, and the ability to learn quickly in a fast-paced environment.

The ideal candidate is organized, accountable, and eager to grow within the organization. This position offers strong advancement opportunities based on performance, aptitude, and leadership potential.

• Handle inbound and outbound customer communications via phone and email.
• Respond to inquiries regarding products, orders, returns, and account information.
• Provide clear, accurate, and professional communication to ensure customer satisfaction.

• Perform order entry and processing functions.
• Track shipments and update order statuses.
• Maintain accurate and detailed customer account records.
• Identify and troubleshoot customer concerns.
• Research and resolve issues efficiently.
• Escalate complex matters to appropriate teams when necessary.
• Demonstrate sound judgment and the ability to “read between the lines” to resolve unique situations.

• Accurately document customer interactions and case details in internal systems.
• Maintain organized records and ensure data accuracy.
• Utilize basic Excel functions (such as filtering and organization) to manage information.

• Work closely with internal teams across departments to support operational needs.
• Adapt to changing processes as the company evolves.
• Participate in projects and initiatives as needed.

• Education: High school diploma or GED required.
• Minimum 3 years of customer service experience preferred
• 1 year of experience considered for highly motivated and enthusiastic candidates
• Industry background is not required.
• Basic proficiency in Microsoft Excel (filtering, organizing data) preferred.
• Strong computer skills and ability to learn new systems quickly.
• Excellent verbal and written communication skills.
• Strong time management and multitasking abilities.
• Demonstrated accountability, integrity, and adaptability.
• Willingness to learn and grow within the organization.