Veterinary Receptionist

The Veterinary Hospital Receptionist Team (CSRs) provide a welcoming, efficient, and compassionate experience for clients and their pets. This role is the first point of contact for the hospital and is critical to creating a positive, lasting impression.

• Greet clients warmly and provide excellent, expeditious service.
• Answer incoming calls: respond to client questions, screen service needs, and schedule appointments.
• Process check-ins/check-outs for pets, including handling payments.
• Handle incoming and outgoing mail, e-mails, and phone messages.
• Monitor the client waiting area to ensure a clean, comfortable, communicative environment.
• Document and maintain accurate client information, service data, and patient records in the hospital software system.
• Escalate complex or sensitive client concerns to senior staff or management.

• At least 6 months of customer service or job-related experience.
• Strong communication and organizational skills.
• Bilingual candidates are a plus.

• Friendly, client-focused, and compassionate
• Natural multi-taskers who stay calm under pressure
• Comfortable using computers and technology
• Happy to greet puppies, senior cats, and everything in between

At Braden River Animal Hospital, you’ll be part of a supportive, team-oriented environment where your role truly makes a difference in the lives of pets and their families.

* Pay varies based on experience.

NVA offers a comprehensive benefits program including medical, dental, vision, a 401k with employer match, and paid time off (including sick time) for all eligible employees. The team can provide more information about compensation and benefits for your specific location during the process. For positions based in Colorado, NVA provides eligible employees with paid sick and safe leave and public health emergency leave in accordance with the requirements of Colorado's Healthy Families and Workplaces Act.

NVA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.