Customer Service Specialist - Bradenton, FL

The role is based in Orlando, Florida.

$16.00-$18.00 per hour.

Medical & Dental, 401(k) retirement plan, paid vacations, sick days, holidays, tuition reimbursement, direct deposit, short & long term disability, and more.

• Answer incoming customer calls courteously and professionally; resolve customer inquiries, billing questions, and scheduling service.
• Welcome prospective new customers interested in learning about services.
• Make outbound calls to ensure customer satisfaction, confirm service appointments, and collect overdue payments.
• Perform daily reporting, update customer account information, handle accounts payable, and participate in human resource paperwork and payroll processing as needed.

• High School Diploma or GED minimum.
• Previous customer service experience on the phone.
• Strong problem‑solving skills.
• Excellent computer, typing, and 10‑key skills.
• Time‑management skills and sense of urgency.
• Background checks will be completed on all candidates considered for hire.

Massey Services is an Equal Opportunity Employer and Drug Free Workplace.