Customer Service​/Office Assistant

Full-Time Customer Service/Office Assistant

We are a full service technology company serving both businesses and individuals with IT, computer repair, printer repair/sales/supplies, computer sales, VOIP phone service, and more. Our goal is to make IT easy for our clients and provide a "Wow" customer experience. We have over 200 Google reviews.

• Check computers/devices in/out of shop.
• Increase retail sales of computers, printers, print supplies, and tech accessories.
• Answer phones and schedule appointments for technicians and other staff.
• Call customers to get/give information from the technician and follow-up with them regarding their service.
• Order parts and supplies.
• Maintain inventory counts of modest amount of print and computer supplies/parts.
• Billing and Accounts Receivable work.

• Ability to work independently with minimal supervision.
• Ability to communicate clearly with customers and co-workers – in small groups, one on one and in writing.
• Ability to focus on detailed work for extended periods of time.
• Demonstrated ability to develop and deliver multiple assignments on time, and maintain an efficient/timely daily work schedule.
• The ability to effectively document customer service activities.
• Must be open to cross-training and have flexibility in duties as assigned.
• Demonstrate the values of commitment, collaboration, trust, respect, excellence, and accountability.
• Promote excellence through continuous process improvement and the creative pursuit of new ideas, partnerships, and systems.
• Demonstrates commitment to service excellence standards.
• Work collaboratively with colleagues and community partners.
• Plan, communicate, motivate, measure, and lead effectively.

All your information will be kept confidential according to EEO guidelines.