Member Support Coordinator

Position Summary

The Member Support Coordinator will provide customer support in all aspects of maintaining NCSA student‑athletes and/or IMGA+ membership. The position will allow the Member Support Coordinator to communicate and interact with student‑athletes and their families on a regular basis. The Member Support Coordinator will manage inbound contact from families throughout their recruiting process and provide sport‑specific advice and information and support.

• Manages all forms of inbound contact (phone calls, emails, texts and chats) from members of the NCSA and/or IMGA+ network.
• Provides world‑class customer experience to NCSA and/or IMGA+ clients.
• Critically evaluates the status of every client with whom one interacts and provides direction to ensure the members stays on a path towards success with his/her membership.
• Proactive outreach to clients who are not progressing and need direction, to ensure each member stays on path towards success.
• Helps clients understand the steps they need to take to maximize their recruiting potential and their membership at NCSA and/or IMGA+.

• Associate’s Degree or customer service experience
• Organized and detail oriented
• High level problem solving skills
• Strong work ethic with team player attitude and mentality
• Excellent writing skills
• Proficiency with Microsoft Word, Excel and Outlook
• Goal‑oriented with a desire to succeed.
• Passionate about college athletics

• Full‑Time
• 40 hours per week
• Requires a background check upon offer

• Requires a background check upon offer

• Comprehensive Medical, Dental and Vision
• Flexible Spending Account and Health Savings Account options
• 401k with an Employer Match
• Short Term and Long Term Disability
• Group and Supplemental Life & AD&D
• Gym Discount Program
• Pet Insurance
• Wellbeing Program
• and more!

NCSA provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.