Patient Engagement Associate

Responsibilities

• Deliver exceptional customer service by responding to scheduling inquiries, resolving basic concerns, and providing accurate information
• Interact with customers via telephone, email, chat, SMS, or other communication channels to address inquiries and resolve problems
• Analyze customer concerns and issues, troubleshoot problems, and work towards satisfactory resolutions
• Maintain a thorough understanding of the company's doctors, services, and policies
• Record customer interactions, issues, and resolutions accurately in the company's practice management and EHR systems
• Ensure adherence to company policies and procedures while handling customer interactions
• Gather and relay customer feedback and insights
• Strive to meet or exceed established performance metrics

• High school diploma or equivalent
• Valid and active Driver’s License
• Excellent customer service and communication skills
• Ability to work as a team member
• Management of multiple tasks simultaneously
• Strong active listening and note-taking skills
• Strong organization with attention to detail
• Respectful treatment of patients and co-workers

• Attention to Detail
• Problem-Solving
• Multi-Tasking
• Respectful Treatment