Customer Account Manager

Customer Account Managers are primarily responsible for the collection of revenues, asset loss prevention, and customer retention. A successful Customer Account Manager has excellent verbal & written communication skills, creative problem solving, high attention to detail, and is goal-driven. Account Managers play a deciding role in a store’s revenue efficiency, customer retention, and inventory management.

Customer Account Managers start their day contacting expired customers via calls, texts, and emails. Customer Account Managers will also review customer folders for more contact information and perform skip traces to locate customers that have moved without notification.

After the calls, Customer Account Managers will perform field visits (what we call  chases ). These are just visiting the homes of customers that we have been unable to establish communication with over the phone. The goal of a chase is to speak with the customer about getting their account back on time. Some days may require being on the road for a few hours, other days may only have a few stops.

Throughout the day, Customer Account Managers may also be asked to assist with the delivery or return of rental merchandise. It's not uncommon in this role to also be involved in sales & marketing activities, product refurbishment, and facility maintenance.

Customer Account Managers are the backbone to maintaining a customer relationship. How they interact with an expired customer can be the difference between having a customer for life and losing one to a competitor. Customer Account Managers are who the customer calls when they have a hardship and may not be able to pay on time. Taking commitments, arranging a payment plan, and utilizing extensions are all tools available to help maintain that customer relationship.

Customer Account Managers are tasked with keeping accounts current so Happy's can remain profitable and customers can achieve ownership.

Account Managers are eligible for weekly performance bonuses based on account results and store performance. Based on recent bonus history, bonuses have averaged about$135/week across all weeks
, with higher-performing weeks reaching up to$400/week
. Bonuses are performance-based and are not guaranteed.

Available – able to work the schedule hours. The schedule is usually the same 40 hours each week.
Ex. Mon 9am-7pm, Tues 10am-7pm, Wed OFF, Thurs 10am-7pm, Fri 10am-8pm, Sat 8am-5pm, Sun OFF

Dependable – show up on time and work the entire shift.

Professional – behaving appropriately when at work.

Display our core values of grit, belief,anda customer-focused mindset
.

Ability to lift up to 50 lbs. unassisted.