Communications​/Dispatch

Communications 2/Dispatch Department

Bradenton Police Department

USD 21.50 per hour

Full-time

Open until filled

Works under the general direction of and is responsible to the Communications Supervisor, Captain of Patrol Support, Deputy Chief, Chief of Police.

The purpose of this position is to provide the vital first link between the citizens and the City’s emergency services resources. This position will directly contribute to the safety and well‑being of the City’s Police and Fire departments and the City’s residents. Public Safety Telecommunicators answer citizen calls for service, both emergency and non‑emergency, and dispatch City emergency forces and other resource agencies, in accordance with prescribed procedures, often requiring immediate independent judgment.

The Public Safety Telecommunicator – Comm I position is a training position and once completed and state certified, will move to the Public Safety Telecommunicator – Comm II position.

• Track and monitor officers and designated personnel.
• Maintain the integrity of the NCIC/FCIC terminal, City data terminal, County E911 terminal, and the proper routing of all messages.
• Prioritize calls.
• Receive and enter complaints (emergency E911 and/or non‑emergency calls) into the Computer Aided Dispatch (CAD) system, and/or transfer appropriate calls to the necessary surrounding agencies.
• Operate telephone consoles/switchboard; operate the E911 console.
• Coordinate with other law enforcement agencies.
• Run NCIC/FCIC inquiries, entries, and cancels.
• Disseminate important BOLOS.
• Page agency members.
• Dispatch calls for service, police and fire.
• Process hit confirmations requests.
• Maintain communications logs.
• Update records, reports, documentation, manuals, files and logs.
• Inform superiors of events and activities in progress.
• Monitor all equipment to ensure it is functioning.
• Process wrecker requests and maintain wrecker logs.

• Knowledge of City rules and regulations, Bradenton Police Department’s General Orders, and Bradenton Fire Department’s Standard Operating Procedure.
• Knowledge of Dispatch Codes and ability to interpret them.
• Knowledge of the geographical jurisdiction of the City and for both Police and Fire Department zones.
• Knowledge of FCC laws, regulations, procedures and practices applicable to basic radio‑telephone operation.
• Ability to simultaneously perform multiple communication tasks under stressful and non‑stressful conditions.
• Ability to efficiently operate the CAD (Computer Aided Dispatch).
• Ability to efficiently operate the FCIC/NCIC computers in accordance with agency policies and state and federal regulation.
• Ability to operate the E911 system following established procedures and routing calls if necessary to the proper authorities.
• Ability to multi‑task, to hear, interpret and give both verbal and written instructions at the same time.
• Ability to prioritize.
• Ability to speak clearly and concisely over the radio and telephone.
• Ability to make quick sound decisions and act upon them in emergencies using all available information.
• Ability to read maps.
• Skill to accomplish tasks in a controlled, effective manner while working under stress.
• Must pass the Critical Test (data entry, decision making, keyboarding, call summarization, memory recall, character comparison, prioritization, spelling, probability, sentence clarity, reading comprehension).
• This is office work in a confined restricted area requiring limited physical effort. Manual dexterity to operate computers and other office equipment is required.

Proficiency in computer software and the ability to adapt to other software programs with ease.

Minimum 18 years of age, United States citizen or resident green card holder. High school diploma or GED equivalent. Ability to operate a personal computer is required. On the job training will be provided. Prior to hiring, required to sit in and observe the working conditions for an hour. Possession of and ability to maintain a valid Florida…