Front Desk Officer​/Specialist

Department

Police Department

Starting at $20 and up

Part time

Open until filled

Police Department/Patrol Support (Non-Sworn)

Non-exempt/Part-Time

None

Police Sergeant and above

The purpose of the non-sworn FRONT DESK OFFICER/SPECIALIST is to provide professional, quality service to city residents and the general public while receiving and processing non-emergency crime and informational reports and requests for service made by the public. Such reports and requests for service may come either in person or via phone at the Bradenton Police Department front desk. Work involves recording appropriate information for the Police Department, completing non-emergency police incident reports and answering general questions from the public.

Additionally, work may include assisting with investigations at the direction of sworn personnel, assisting sworn detectives in the preparation of cases by completing administrative and research functions, or other temporary assignments within the Department. Investigative assistance may involve responsibility for the follow-up investigation of criminal conduct. The duties and responsibilities listed below are for the purpose of determining a common set of minimum qualifications for positions in this class.

They may not include all of the essential job functions. Work also involves sensitive customer service contact involving the use of extensive verbal communication and listening skills to gather essential, factual information. Comparable duties and responsibilities are found in Procedural General Order 503 Titled, Auxiliary/Reserve Officer Unit for those qualified.

• Accurately, quickly and courteously receives incoming nonemergency telephone calls and extract the maximum amount of essential information in a minimum amount of time.
• Gathers factual information about non-emergency incidents and generates appropriate police reports.
• Prepares/writes police reports documenting necessary calls for service.
• Processes confidential, sensitive and/or occasionally graphic information from the general public.
• Accurately and quickly utilizes computer-aided dispatch system facilities for nonemergency complaint taking.
• Receives and enters nonemergency complaints into the Computer Aided Dispatch (CAD) system.
• Transfer appropriate calls to the necessary surrounding agencies.
• Operates telephone and dispatch consoles/switchboard and software operating systems.
• Assists sworn detectives in the investigation of crimes against persons or crimes against property.
• Initiates follow-up calls to citizens to receive information concerning non-emergency incidents and/or processes information received via internet applications used by the Department.
• Assists with review and redaction of body-worn camera video for court or public records requests.
• Maintains written and computer logs and records.
• Serve as an information resource to the general public and provide requested information through additional resources.
• Acts as a liaison between the police department and general public.
• Participates in job-related training sessions and seminars.
• Runs NCIC/FCIC queries.
• Maintains knowledge of police procedures.
• Maintains prompt and regular attendance.
• Performs related work as assigned.
• Other administrative or investigate assignments as determined by the Chief of Police.

• Knowledge of and ability to understand, retain and follow City rules and regulations and Bradenton Police Department General Orders.
• Knowledge of applicable state laws and municipal ordinances necessary for effective completion of duties.
• Ability to establish and maintain effective working relationships with employees, outside agencies, and the public, as necessitated by the work.
• Ability to efficiently operate the Computer Aided Dispatch (CAD).
• Ability to cope with situations firmly, courteously and tactfully, with respect the constitutional rights of others.
• Ability to prepare and maintain reports and records of activities.
• Ability to communicate clearly and concisely,…