Manatee County – Chief – Emergency Communications Division

Work Location:

Manatee County Public Safety Center: 2101 47th Terrace East, Bradenton, Florida 34203

Work Hours:

This is an exempt, salaried position based on a standard 40-hour administrative schedule (typically Monday–Friday), with the expectation of extended hours, evenings, weekends, and holidays as needed to support 24/7 ECC operations, including EOC activations and emergency response.

Expected Starting Salary Range:$89,760.52 – $

Responsible for all operations of the Manatee County Emergency Communications Center (ECC), a Next Gen 9-1-1 primary Public Safety Answering Point (PSAP) fully migrated to the ESInet. Develops and implements strategic operating policy and procedures. Performs statistical and qualitative analyses. Contributes to annual budget preparation. Identifies innovations and advancements in technology and communications systems including Computer Aided Dispatch (CAD) and remote call-taking/dispatch.

Note:

This position is designated by the Manatee County Board of County Commissioners as serving at the will and pleasure of the County Administrator. Employment in this position is at will and may be terminated at any time, with or without cause or notice, in accordance with applicable federal and state laws. Nothing in this job posting, any application materials, or any related communications shall be construed to create a contract of employment or to limit the County Administrator’s authority to terminate the appointment at any time, with or without cause and with or without prior notice, subject only to applicable law.

Typical indoor office environment. Sitting for long periods of time, working on computer. Lifting equipment or supplies up to 25 pounds alone and up to 50 pounds with assistance. Position requires visual acuity and depth perception, as well as ability to hear and identify sounds. Frequent high stress situations that may involve angry or frustrated citizens. Regularly required to work extended hours, flexible shifts, weekends, and holidays.

These are intended only as illustrations of the various types of work performed. The omission of specific duties does not exclude them from the position.

Responsible for all operations of the Manatee County Public Safety Emergency Communications Center (ECC), a 24/7 9-1-1 operation center which received emergency and non-emergency calls and dispatches public safety resources to the community. Leads all elements of Division functions, including operations, training, technology, and administration.

Maintains all records regarding FCC licensing requirements, 911 Telecommunicator certifications, and Emergency Medical Dispatcher certifications to ensure compliance with State and Federal regulations.

Coordinates with 911 network/services providers in the product migration strategies for the County’s computer-aided dispatch (CAD) system and 911 telephone switching systems, call logging systems, ancillary technology devices such as AVL, and data communications between remote first responder stations and the ECC.

Configures and manages a sophisticated 911 switching system, ensuring efficient operation.

Formulates, updates, plans, and implements Division goals and projects, ensuring efficient, timely completion.

Oversees the design and deployment of County policy with respect to Emergency Medical Dispatch protocols, including strategic planning, technology planning, and results measurement.

Develops, analyzes, and implements policies and procedures related to the division. Creates, distributes, and enforces Standard Operating Procedures (SOPs) for the ECC and staff.

Maintains liaison with localities, law enforcement, Sheriff’s department, fire and emergency service providers, and other state and local agencies impacted by the emergency communications center.

Manages applicable contracts, which includes preparing RFPs, recommending, and participating in the selection of vendors, and monitoring contract compliance.

Manages emergency communications disaster plans and activities to include development and update of the ECC Continuity of Operations Plan (COOP). Coordinates with other public safety…