Sr. Admissions Rep​/Registrar PRN Varied

Job Title

Sr. Admissions Rep/Registrar (PRN)

Lakewood Ranch Medical Center® (LWRMC), located in the heart of the Lakewood Ranch community, has served the people of Lakewood Ranch and surrounding areas since 2004. It is an award‑winning, high‑quality, acute‑care hospital accredited by The Joint Commission and consistently ranks high in terms of quality, safety and patient satisfaction. The medical staff includes more than 750 physicians and allied health professionals across a wide range of specialties.

Services include emergency services, freestanding emergency department, general and robotic surgery, maternity care, breast health, cardiology, orthopedic surgery, stroke, sleep medicine, urology and wound care.

Responsible to greet patients cordially, coordinate patient flow, perform accurate registrations and collections of out‑of‑pocket money, perform initial financial screening and counseling, obtain required signatures, inform patients of hospital admission and financial responsibilities, and ensure all services are authorized. Utilize hospital information systems for scanning documents and verifying insurance coverage. Maintain good public relations with hospital personnel, physicians, insurance companies, and patients.

• Follow LWR Administrative Policy and Procedure for patient identification.
• Identify duplicate medical record numbers and notify HIM to merge records.
• Enter all data correctly, maintaining registration accuracy of 95‑100%.
• Determine appropriate individuals to request information and comply with rules for minors, guardians, POAs, next of kin, etc. Obtain appropriate signatures and document reasons when signatures cannot be obtained.
• Complete Medicare Secondary Payer information correctly in SMS and obtain retirement dates per policy.
• Obtain appropriate signatures (IMM, Consents) and provide brochures (OBS) and follow‑up forms as needed; review patient rights and responsibilities and release of information with patients or representatives.
• Within 24 hours of admission, give all Medicare or CHAMPUS inpatients or their representatives a copy of the “Important Message from Medicare or CHAMPUS.”
• Obtain correct physician order and verify credentialing for the requested service.
• Confirm PCP and add to rolodex if not in SMS to enable service excellence.
• Scan all appropriate documents into correct categories in DI and ensure legibility.
• Utilize HDX, Availity, and other hospital systems to accurately identify and verify patient eligibility for services rendered.
• Determine and collect patient deductible, co‑payment, and co‑insurance as appropriate.
• Accurately provide price quotes using all available resources, document estimates in SMS, and ensure patients understand potential charge variations; note that physicians bill separately.
• Post online payments accurately in the hospital information system, perform credit card transactions, print receipts, and document the account.
• At shift end, print report, balance cash, document deposit on cashier log, and secure security bag in safe.
• Assist with training and mentoring new staff members and foster a positive work environment.
• Meet productivity standards for the assigned job, keep casual conversation to a minimum, minimize overtime, and adhere to no food, eating, or cell‑phone policy.
• Attend all mandatory staff meetings.
• Follow meal break policy and coordinate with team based on departmental needs and patient flow.
• Improve departmental performance by assessing problems and finding solutions, emphasizing high quality, foresight, and new ideas.
• Obtain interpreter as needed and use ATT Language Line or Deaf Services for patients with special needs.
• Monitor Task List throughout shift to ensure timely upgrades and patient placement.
• Other duties as assigned.

• High school diploma or equivalent required.
• Two to five years registration experience.
• Previous computer entry experience, typing 40 WPM with accurate spelling.
• Knowledge of insurance requirements and/or third‑party reimbursement.
• Minimum of 16 hours training with Quality Director and 40 hours departmental orientation.

• Challengin…