Surgery Scheduler​/Doctor's Assistant Team Lead

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Coastal Orthopedics & Sports Medicine | Full-Time | Non-Exempt

Lead the Team. Support Our Physicians. Make a Difference for Our Patients.

At Coastal Orthopedics & Sports Medicine, we are committed to providing exceptional, patient-centered care while creating a positive and collaborative experience for both our patients and our team. We are seeking an experienced and motivated Lead Doctor’s Assistant (DA) to join our Orthopedics & Sports Medicine team.

The Lead DA serves as an experienced resource and leader for the DA team while continuing to provide comprehensive support to assigned physicians and mid-level providers. This role is ideal for someone who is organized, approachable, confident in their decision-making, and enjoys helping others succeed in a fast-paced healthcare environment.

As a Lead Doctor’s Assistant
, you will provide hands-on support to physicians, patients, and the DA team while helping ensure efficient daily operations.

• Serve as a positive, approachable resource for DA staff, assisting with routine workflow questions and day-to-day operational concerns.
• Provide DA oversight and support to the DA Manager, including assisting in the Manager’s absence.
• Assist with monitoring workflows, task completion, patient flow, staffing coverage, and adherence to department processes.
• Assist with staff scheduling, daily coverage coordination, and workflow adjustments based on department needs.
• Serve as a DA trainer as needed, supporting onboarding, competency development, and ongoing staff training.
• Step in as a Float DA when needed to support department operations and coverage.
• Communicate effectively with the DA Manager regarding staffing, workflow, performance concerns, training needs, and other departmental matters.
• Promote teamwork, accountability, professionalism, and exceptional customer service throughout the department.
• Utilize strong leadership, communication, conflict-resolution, problem-solving, and time-management skills.
• Serve as a key liaison between physicians, patients, and internal and external healthcare partners.
• Manage daily administrative responsibilities, including phone calls, email correspondence, patient portal communications, mail, scanning, faxing, and medical records.
• Maintain accurate and up-to-date patient records.
• Manage and coordinate surgical schedules for assigned physicians.
• Coordinate pre-operative testing and provide patients with appropriate surgical and pre-operative education.
• Ensure appropriate follow-through with post-operative care and coordination of services.
• Verify physician orders, procedures, diagnoses, and supporting documentation.
• Ensure accurate CPT and ICD-10 coding on surgical requisitions.
• Coordinate patient care with referring physicians, ambulatory surgery centers, hospitals, pharmacies, laboratories, physical therapy centers, skilled nursing facilities, home health agencies, imaging centers, and medical supply vendors.
• Respond to patient concerns with professionalism, compassion, and urgency.
• Help ensure patients receive timely, accurate, and exceptional service throughout their care journey.
• Maintain confidentiality of patient and company information.
• Perform additional duties as assigned to support the practice.

We’re looking for a dependable, energetic professional who can lead by example and thrive in a busy orthopedic practice.

• Bachelor’s degree with no experience;
  or
• Associate degree with at least 1 year of directly related experience;
  or
• High school diploma/GED with at…