Front Desk Agent​/Guest Service Representative

Front Desk Agent/Guest Service Representative Job Description

Posted Tuesday, February 10, 2026 at 5:00 AM

Named one of the Best and Brightest Companies to Work for in the Nation in 2024, IMG Academy is the world's leading sports education brand, providing a holistic education model that empowers student‑athletes to win their future, preparing them for college and for life. IMG Academy provides growth opportunities for all student‑athletes through an innovative suite of on‑campus and online experiences:

• Boarding school and camps, via a state‑of‑the‑art campus in Bradenton, Fla.
• Online coaching via the IMG Academy+ brand, with a focus on personal development through the lens of sport and performance.
• Online college recruiting via the NCSA brand, providing content, tools, coaching and access to a network of 40,000 college coaches.

Front Desk Agent/Guest Services Representative

Legacy Hotel

Responsible for providing attentive and efficient service to hotel guests before arrival, throughout their stay, and upon departure. This role supports a memorable guest experience through exceptional service while contributing to room revenue and occupancy goals.

• Check guests in and out, answer phones, and assist with various guest needs throughout the day
• Maintain daily records of room availability and rates; assist with setting and balancing the house and room assignments
• Review and manage guest request logs to ensure requests are executed accurately and timely
• Work closely with the Housekeeping Department to ensure guest rooms are ready in alignment with daily reservations
• Demonstrate proficiency in all Front Desk systems, including check‑in, check‑out, and reservations
• Respond to guest inquiries regarding hotel services, facilities, hours of operation, dining, transportation, and local attractions
• Handle guest challenges in a friendly, professional, and solution‑oriented manner
• Ensure proper logging, handling, and delivery of guest packages, mail, and messages
• Maintain effective communication and teamwork with hotel staff and other departments
• Document incidents, maintenance issues, or guest feedback in required systems
• Protect confidential guest and proprietary information in accordance with company policies
• Other duties as assigned by management

• Previous experience in hotel Guest Services is preferred but not required
• High School diploma or equivalent
• Proven experience providing high‑quality customer service in a hospitality, retail, or service‑oriented environment
• Strong verbal communication and customer service skills
• Ability to remain calm, professional, and composed in high‑pressure or fast‑paced situations
• Effective problem‑solving skills with the ability to anticipate and resolve guest issues
• Must be able to work with and understand financial information and data, and basic arithmetic functions
• Positive attitude with a collaborative, team‑oriented mindset

• Ability to lift, move, push and pull equipment or boxes in excess of 20 lbs.
• Ability to stand or walk for the duration of shift
• Ability to work flexible hours to include nights, weekends and holidays as needed
• Ability to operate office equipment such as computers
• Requires a background check upon offer
• Requires a pre‑employment drug screen upon offer

As a full‑time member of our team, you will enjoy a comprehensive offering listed below. Connect with your talent acquisition specialist to learn more about benefits for our part‑time and seasonal/temporary roles.

• Comprehensive Medical, Dental and Vision
• Flexible Spending Account and Health Savings Account options
• 401k with an Employer Match
• Short Term and Long Term Disability
• Group and Supplemental Life & AD&D
• Gym Discount Program
• Pet Insurance
• Wellbeing Program
• and more!

Don’t meet every single requirement? We are dedicated to building a diverse, inclusive, authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.

IMG Academy provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.