Part Time - Hospitality Associate - Center

Part Time
- Hospitality Associate
- Welcome Center Job Description

Posted Wednesday, August 26, 2026 at 4:00 AM

About IMG Academy
IMG Academy is the world’s leading sports education brand, providing a holistic education model that empowers student-athletes to win their future while preparing them for college and for life. IMG Academy has been nationally recognized by organizations including Sports Business Journal, USA Today, and the Best and Brightest Companies to Work For for its workplace culture, innovation, and commitment to developing people both on and off the field.

IMG Academy provides growth opportunities for student-athletes and partners through an innovative suite of on-campus and online experiences:

• Boarding school and camps, delivered on a state-of-the-art campus in Bradenton, Florida
• Online coaching through IMG Academy+, focused on personal development through the lens of sport and performance
• Online college recruiting through NCSA College Recruiting and Sports Recruits, providing industry-leading recruiting education, tools, and access to a network of more than 40,000 college coaches for student-athletes, families, club coaches, and event operators
• Elevate by IMG Academy, a performance and personal development solution that delivers mindset, leadership, and wellbeing programming to schools, colleges, and organizations through a combination of digital content and immersive experiences

Job Title:

Hospitality Associate

FLSA Status:
Non
- Exempt

EEO Category :
Administrative Support Services (6)

Department:
Hospitality

Position Summary :
Provide excellent guest service with impeccable attention to detail . This individual will be responsible for assisting internal and external guests with questions, concerns and directions while on campus.

Position Responsibilities

Complete guest requests in a timely and efficient manner

Demonstrate high degree of professionalism in communication, attitude and teamwork with guests, staff and management team while delivering the highest level of guest service

Welcome guests upon arrival and provide courteous, professional service throughout

Provide general knowledge of Academy’s offerings

Prepare and verify completion of arrival packets for groups and individuals .

Answer Academy general phone line and provide proper guest service to each guest

Maintain Hospitality e-mail, responding in a timely , appropriate and professional manner

Chec k guests in and out of all IMG Academy and IMG Performance p rograms

Communicate with appropriate staff for various guest needs

Assists with questions and/or problems pertaining to the students accommodations, programs and/or transportation

Assists Transportation in arranging airport shuttles and organizing drivers

Conducts dai ly inspection of Hospitality area, including the lobby, to ensure cleanliness and order.

Coordinate with Stud ent Services for the return of lost and found items

Follows the prescribed opening and closing procedures

Collaborate with supervisor regarding guest feedback

Make all parent / employee /student  s

Meal tickets sales

Conference room booking and confirmations and o nsite room reservations

Concierge service for onsite and visiting guests

Revise schedule campus tours to Sc hedule and deliver campus tours

Demonstrates high level of quality work, attendance and appearance

Other duties as assigned

Knowledge, Skills and Ability

Comprehensive understanding and working knowledge reservation or booking appointments

Excellent organizational and multi-tasking skills

Demonstrated problem solving skills and good judgment

Dependable, honest and exhibit a high degree of integrity

Needs to be flexible to respond to change in task/responsibilities

Ability to maintain confidential information

Willingness and desire to work in a team…