IT Senior Business Analyst

We have an outstanding career opportunity for anIT Senior Business Analystto join a leading Company.

This position is 100% remote.

Salary: $150,000

** US Citizenship is required.*
* ** Candidate must have the ability to obtain and maintain a Public Trust.*
* We are seeking an IT Senior Business Analyst to improve the delivery of IT services by streamlining enterprise workflows end-to-end (requirements intake through project closeout) and aligning performance and budget processes.  The role partners with stakeholders and development teams using appropriate SDLC methods (Agile/Scrum/Kanban or traditional) to implement improvements ,  automation, and support Service Now capabilities (including SPM/PPM) for portfolio planning, demand intake, project tracking, and reporting.  

The position also leads workshops and briefs senior leadership to drive adoption and decision-making.

Responsibilities  :

+  Improve enterprise project management workflows (e.g., Service Now) by eliciting requirements with stakeholders and partnering with development teams through implementation.

+  Evaluate the effectiveness, efficiency, and consistency of the way that we deliver IT services to the customer.  

+  Identify bottlenecks, redundancies, and opportunities for improvement.

+  Identify opportunities to streamline processes ,  leveraging best practices ,  and aligning efforts across the organization.

+  Develop recommendations for process improvements, including potential for automation, technology integration, and policy changes.  

+  Create detailed documentation of the optimized processes, including standard operating procedures (SOP's) and training materials.  

+  Facilitate the implementation of recommended improvements, providing training and support to company resources.

+  Establish metrics and a framework for monitoring the process performance.  

+  Support the development of key deliverables  such as Process  flow diagrams  using  Visio, process maps, SOPs, Implementation plans, future-state  analysis,  current-state  analysis , and Stakeholder Briefs.

+  Set strategic direction for enterprise process improvement, performance, and budget functions.

+  Apply SDLC methods (Agile/Scrum/Kanban and traditional) to workflow design and delivery.  

+  Lead workshops and brief senior executives; produce clear SOPs, guidance, and training documentation.

+  Experience implementing IT Policy initiatives and aligning IT Policy to government frameworks.

Basic Hiring Criteria  :  

+  Minimum 10 years of experience in IT Service Management, IT operations, or enterprise process improvement.  

+  Master's degree in Information Technology, Information Systems, Business Administration, or a related field.

Desired Qualifications  :

+  ITIL Certification.

+  Experience supporting federal government programs.

+  Experience working with enterprise service management platforms.

+  Experience developing process training or organizational change documentation.

Benefits offered to vary by the contract. Depending on your temporary assignment, benefits may include direct deposit, free career counseling services, 401(k), select paid holidays, short-term disability insurance, skills training, employee referral bonus, affordable medical coverage plan, and Daily Pay (in some locations). For a full description of benefits available to you, be sure to talk with your recruiter.

Military connected talent encouraged to apply.

VEVRAA Federal Contractor / Request Priority Protected Veteran Referrals / Equal Opportunity Employer / Veterans / Disabled

To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

+ The California Fair Chance Act

+ Los Angeles City Fair Chance Ordinance

+ Los Angeles County Fair Chance Ordinance for Employers

+ San Francisco Fair Chance Ordinance