Technical Product Trainer

The Next Level of Fire & Life Safety Leadership

With more than two centuries of combined history, brands like Kidde, Kidde Commercial, Edwards, GST, Badger, Gloria and Aritech have been leading the way in protecting people and property around the world. Now, we’re taking that leadership to the next level. Kidde Global Solutions brings together the most trusted and iconic brands in safety, building upon our shared experience and expertise to address the needs and challenges of more customers in more places.

With an unmatched portfolio of solutions and services, and a commitment to constant innovation we’re elevating the standards for an entire industry - and establishing the next level of fire and life safety leadership.

At Kidde Global Solutions, you’re joining a global technology leader in fire and life safety solutions and our employees are the heart of it all. With industry-defining brands in life safety and security, you’ll be part of a legacy of leadership working with cutting-edge technologies that protect lives and property worldwide. As a leading fire safety brand, our mission is to provide solutions that protect people and property from the effects of fire and related hazards.

We’re committed to expanding our impact and providing dynamic opportunities for growth within our team. You’ll be part of a company that prioritizes quality, integrity, collaboration, and customer care, with the resources, training, and incentives to ensure your success every step of the way.

Technical Product Trainer

Base Salary Rate: $72,140.00 to $84,870.00

Job type: Full-time

The Technical Product Trainer is responsible for developing and delivering technical training programs that enable customers, channel partners, distributors, technicians, engineers, and internal personnel to install, program, commission, troubleshoot, and support Edwards and Kidde Commercial fire and life-safety systems. This role serves as a technical subject matter expert and partners closely with Product Management, Engineering, Technical Support, Sales, and Instructional Design teams to drive product competency, certification achievement, and customer success.

• Deliver instructor‑led and/or virtual technical training programs for customers, channel partners, and internal personnel.
• Provide hands‑on instruction covering system installation, programming, commissioning, networking, maintenance, and troubleshooting.
• Support product launches, certification programs, and customer enablement initiatives.
• Adapt training methods to meet the needs of diverse technical and non‑technical audiences.
• Travel as needed to support remote training and customer engagement activities.
• Develop, maintain, and continuously improve training materials, labs, assessments, eLearning /video content, and job aids.
• Collaborate with Instructional Design, Product Management, Engineering, and Technical Support to ensure content reflects current products, firmware releases, and industry best practices.
• Support content localization and digital learning initiatives while maintaining technical accuracy and quality standards.

• Serve as a subject matter expert on Edwards and Kidde Commercial fire alarm, networking, and software solutions.
• Maintain knowledge of applicable fire alarm codes, standards, and emerging technologies.
• Administer certification programs, skills assessments, and learner records through approved learning management systems. (LMS)
• Monitor training effectiveness through learner feedback, certification results, and training metrics, recommending improvements as needed.
• Support continuous improvement initiatives and train‑the‑trainer programs.

• High School Diploma or Equivalent
• 3+ years’ experience in technical training, technical support, field service, system commissioning, or a related technical role.

• Associate’s or bachelor’s degree in Electronics, Electrical Engineering Technology, Fire Protection Technology, Education, or a related field.
• Experience with fire alarm, life‑safety, low‑voltage, or building…