Campus Systems Lead

About IMG Academy

IMG Academy is the world’s leading sports education brand, offering a holistic education model that empowers student‑athletes and prepares them for college and life. It is recognized by Sports Business Journal, USA Today, and the Best and Brightest Companies for its culture, innovation, and commitment to development both on and off the field.

• Blackbaud (SIS)
• Teamworks (athlete management)
• Reach (residential and campus management)
• Document management, dorm planning, paperwork workflows, and other supporting tools

This hybrid role combines systems administration, product ownership, and team leadership to manage our 24/7 boarding school ecosystem. The role owns and configures educational, athletic, and campus platforms, collaborating with vendors and internal stakeholders to maintain seamless operations. It requires technical depth, decision‑making ability, and strong communication skills.

• Become the go‑to person and develop ownership of our core platforms — understanding not just how they work, but how they serve our school, campers, parents, and staff.
• Continuously assess platform capabilities against operational needs; identify gaps, redundancies, and opportunities for improvement across the ecosystem.
• Translate requirements from Academic, Athletic & Personal Development, Student Life, Campus Operations, and other functions into actionable system enhancements, workflow improvements, or integration projects.
• Maintain a roadmap for the ecosystem, balancing near‑term operational needs with longer‑term strategic improvements.
• Evaluate new tools and platforms as the school's needs evolve; lead or support technology selection processes with a clear‑eyed view of fit‑for‑purpose, cost, and integration complexity.

• Own the primary vendor relationships across the ecosystem (including Blackbaud, Teamworks, Reach) and all supporting platforms.
• Serve as the school's advocate in vendor conversations: escalating issues, negotiating roadmap influence, participating in product feedback programs, and ensuring the school gets maximum value from its contracts.
• Stay ahead of platform updates, new features, deprecations, and integration opportunities; communicate relevant changes proactively to internal stakeholders.
• Coordinate contract renewals, licensing reviews, and vendor performance evaluations in partnership with IT leadership and Finance.

• Identify where integrations are needed and translate those needs into clear requirements for a software team or vendor.
• Own data integrity and basic governance standards across managed platforms.
• Keep documentation current on system configurations and platform connections.
• Work with campus application development team to maintain technical architecture, tool choice and platform coherence alignment.

• Lead, mentor, and develop a small team of systems and support specialists who serve as the front line for campus platform support.
• Manage ticket queues, workload distribution, and escalation paths; serve as the senior escalation point for complex or high‑priority issues.
• Set team priorities and support standards; build a culture of ownership, continuous improvement, and excellent service.
• Conduct regular one‑on‑ones, performance check‑ins, and professional development conversations with team members.

• Bachelor’s degree in Information Systems, Education Technology, Business Administration, or a related field, or equivalent practical experience.
• 5+ years of experience in a systems administration, technology management, or related role within a K‑12 or higher education environment.
• Prior experience at a school with a student population of approximately 1,000 or more is required; boarding or residential school experience is strongly preferred.
• Hands‑on experience with Blackbaud (SIS) is strongly preferred;
  Blackbaud certification or equivalent training is a plus.
• Familiarity with other campus platforms – athlete management, residential management, document workflows – is a meaningful advantage.
• Ability…