IT Coordinator II
Listed on 2026-09-08
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IT/Tech
Technical Support, HelpDesk/Support, IT Support, Systems Administrator
Primary City/State:
Wray, Colorado
Department Name:
IT Service Delivery
Work Shift:
Day
Job Category:
Information Technology
Banner Health was named to Fortune’s Most Innovative Companies in America 2025 list for the third consecutive year and named to Newsweek’s list of Most Trustworthy Companies in America for the second year in a row. We’re proud to be recognized for our commitment to the latest health care advancements and excellent patient care.
Processing team supports critical imaging and clinical technologies that help Banner Health providers deliver efficient, high-quality patient care. The team is responsible for approximately 40 enterprise applications, including imaging post-processing platforms, artificial intelligence solutions, and voice recognition applications. By partnering closely with clinical, operational, and technical teams, the Post-Processing team ensures these systems are reliable, secure, and optimized to support patient care across a wide range of service lines and specialties throughout the organization.
Banner Health is currently seeking an IT Coordinator II to deliver at-the-elbow technical support in the Wray, Colorado area. We are looking for a motivated and customer-focused professional with IT field services experience who thrives in a collaborative environment, takes initiative, and is eager to expand their technical expertise.
POSITION SUMMARYThis position assigns, monitors, and fulfills or resolves IT service requests and support incidents in the service management system to ensure high quality customer service. This position leads workflow of customer service requests and is responsible for providing user level support for assigned IT activities. This position is responsible for leading IT projects for a single facility, or group of small facilities, ensuring timely customer interactions and satisfaction.
COREFUNCTIONS
Serves as a liaison between facility staff and information technology.
May provide multidisciplinary services in accordance with each job description in support of the assigned service area.
Interacts with customers, support services and vendor partners in managing; assessing, designing, planning and developing detailed specifications for project assignments.
Attends or facilitates routine meetings; participating in the support of information technology and facility driven projects to ensure proper support and assistance.
Assists IT Service Delivery leadership to ensure facility projects include IT budgetary projections.
Plan, prioritize, direct and schedule support incidents and service requests from customers and routine assignments and attends routine meetings in support of continual service improvements, standards and best practices.
Documents all actions of end-user requests and/or problem resolution using tracking management systems. Keeps customers informed throughout fulfillment and troubleshooting process.
Follows all asset management procedure and guidelines. Ensures order and stock management are maintained.
Basic telephony station programming, installation and management of telephone and voice mail voice mail system(s) plus ancillary equipment.
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