Manatee County, FL – Land Mobile Radio; LMR) Specialist

Professional and tactical technical work producing intermediate analytic and technical products. The incumbent handles minor problems and projects beyond lower-level employees, including analysis, design, development, configuration, testing, training, documentation, and support. Work requires creative thinking and is performed under the supervision of senior professionals, allowing for individual and team initiative, judgment, and discretion. The incumbent collaborates with customers to determine system requirements and supports strategic planning to deliver business value through partnerships.

Reports to a senior manager or designee.

These are intended only as illustrations of the various types of work performed. The omission of specific duties does not exclude them from the position.

• Testing: Conduct tests on radios to verify performance and compliance with specifications. Use diagnostic tools to assess power and VSWR, signal strength, frequency accuracy, and other technical parameters.
• System Configuration: Configure radio systems according to technical specifications and operational requirements. This includes programming radios with the correct code plugs and configurations.
• Maintenance and Repairs: Perform routine maintenance and minor repairs on radio communication equipment. Troubleshoot and diagnose issues to ensure equipment operates efficiently.
• Equipment Installation: Install LMR systems, including radios, antennas, and associated hardware. Ensure that all equipment is mounted securely and connected properly.
• Post-Installation Support: Offer support and troubleshooting assistance after installation to address any issues that clients may encounter. This may involve follow-up visits or remote assistance.
• Documentation: Maintain accurate records of equipment installations, repairs, and maintenance activities. Update technical documentation, including schematics and service logs, as required.
• Customer Support: Provide technical support to our end-users. Respond to service requests, answer questions, and offer solutions to issues related to radio communication systems. Be available on call and provide Hurricane support during activations.
• Team
  
  Collaboration:
  
  Work closely with senior technicians, engineers, other team members and contractors to complete projects and resolve complex issues. Participate in team meetings and contribute to developing best practices.
• The incumbent is an effective team player and provides technical support skills in a manner that fosters commitment, team spirit, pride, and mutual trust and respect; and manages own work.
• Shows initiative, supports organizational change, and is committed to challenging the status quo; is knowledgeable in using business process disciplines to perform work assignments effectively and efficiently, while providing suggestions for continuous improvement.
• Looks for opportunities to influence and help others change or improve standards, policies, procedures, and work plans to enable high performance.
• Executes project plans and supports business strategies and solutions that meet critical success factors and desired outcomes, with appropriate key performance indicators for monitoring and controls.
• Supports a shared vision and works with others to achieve it.
• Leverages the PMO for planning, implementing, reporting, and evaluating work; and supports the discipline of project management.
• Contributes to business cases that justify cost in terms of business value and return on investment and maintains the highest standards of financial stewardship.
• Provides service-level criteria and meets or exceeds service-level commitments to support customer satisfaction.
• Manages customer expectations through Business Relationship Management.
• Stays on the cutting edge of relevant technology by participating in educational opportunities, reading professional publications, maintaining personal networks, and participating in professional organizations.
• Takes ownership for troubleshooting minor technical problems and projects and provides corrective actions with a sense of urgency.
• Occasionally prepares and delivers verbal and written presentations at the section-level to peers and customers at various levels of the organization.
• Supports and participates in…